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How do I restrict in-app purchases on my Amazon device?
Want to avoid any accidental purchases being made on your Kindle? You can easily change the settings so that a password is always required before a purchase can be authorised. To activate this service, simply follow these steps: Swipe down from the top of the screen to open ‘Quick Settings’ Tap ‘More’ Then tap ‘Parental…
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Who shows up on the map and in my high scores list?
This will depend on how you are connected. If you play connected to Facebook, your Facebook friends who play the game will also appear in the high score lists and on the game map. If you don't play connected to Facebook then the game will automatically assign you a group of fellow Kingdom players. These players are there…
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How do I save my progress?
There are two ways to save your progress: Using either Facebook or our Kingdom. By connecting to either of these platforms you can… Save your game: You’ll be able to easily synchronise your progress and Gold Bar balance from Facebook/King.com to your mobile device and vice versa. This ensures that your progress will not be…
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Can I reset my progress back to the beginning?
If you want to go back to the beginning and start the adventure all over again, you have a couple of options: The easiest option is to scroll all the way back to the beginning of the map and just replay those earlier levels – this way if you get stuck on a level you can always just skip it and carry on regardless! The…
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Is it possible to complete the game without buying anything?
Yes. In fact, it's not only possible, but very common. Most people who complete all the levels in the game have not bought anything at all. We continuously reward players with free boosters and prizes in the game, so if you're stuck on a particularly challenging level, maybe try using a booster or two to help you get back…
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Will I lose all my game progress if there is more than one player on my device?
This can be a tricky one. If you are careful then you should have no problems at all with 2 people playing on the same device with different Facebook accounts. Before switching players always try to follow these steps: Make sure that the last person has signed out of their Facebook account in the game Then force close the…
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How do I change my name or my avatar in the game?
This depends on how you are connected to the game. If you are Facebook connected, your Facebook profile name and picture will show in the game. If you'd like to change these simply log into your Facebook account, make the changes and you're good to go! Please note that the changes may take a few hours to be pushed into…
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My progress shows different levels on my 2 devices
Playing on 2 devices yet your progress doesn't seem to be synchronised? Is one game showing you on a different level than the other? If so, it sounds like an account synchronisation issue which is generally easily fixed. The first thing to do is open the game which has your profile picture stuck on a level behind your…
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Terms of Use
To read our Terms of Use please visit - https://king.com/termsAndConditions
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I have seen a targeted advertising
Our priority is always our players and their gaming experience. Our games include advertising for third party products and services. When you play our games, non-personal identifiers and other information about your device is collected and shared with our advertising partners to enable the technical delivery of ads to your…
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I want you to stop using my information/sharing information
Our priority is always our players and their gaming experience. As set out in Section 2 of our Privacy Policy, we use information that we collect about you to provide great games and services to you, including for the purposes of optimisation, preventing fraud, customising in-game offers and verifying purchases. We may…
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What type of information do you hold about me?
Our priority is always our players and their gaming experience. We collect information about you when you play our games or use our other services. Most of this data comes directly from you, such as device information, country and region, and game play information. We use this data to provide the best games and services to…
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Moving game progress to a new device
If you have recently acquired a new phone or tablet, this guide should help you transfer your game progress from your old device. Before moving to your new device, you need to make sure you go through a few simple steps first. These steps will work either on an iOS device or an Android device. Enter the game on your old…
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What are Gold Bars used for?
Gold Bars are the in-game currency used in the game. Need just one extra move to finally pass that tricky level? Run out of lives but want to keep playing and your friends haven't sent you any free lives yet? Want to try using one of the cool, new boosters that you don't have yet? Well, Gold Bars will help you in all these…
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I want to change my payment information on Android
Your payments and transactions are handled by the Google Play Store app which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your Google Play Store settings from your device or seek…
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I want to change my payment information on iOS
Your payments and transactions are handled by the App Store which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your App Store settings from your device or seek guidance from your…
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Have you lost your progress and friends list?
Some privacy settings in Facebook can affect whether your game progress is synced and if your friends lists appear in game. If you are having issues with either, try the tips below. If you have lost game progress, try reconnecting to Facebook Open your game on your device Click on the blue button with the Facebook symbol…
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Do King games have In-app Purchases?
Whilst King games are completely free to download and play, you do have the option to purchase virtual items in-game using the app stores e.g. iTunes App Store or Google Play. It is essential that you protect your device to prevent unauthorised or accidental purchases on your account, especially if young children have…
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I passed a level but it didn't move me forward
Some levels of the game can be tough to tackle and after all your hard work, the satisfaction of the win can only be wiped out if you come back to play the game and have to tackle the level again, so it's something you can easily avoid. It is probably best to start by knowing that the game recognizes your completion of a…
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Game keeps freezing or crashing, what should I do?
Please try all the options below to resolve the issue: Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again. Look for any updates for your device and the game app - check out the handy video at the end of this article! Make sure that you…