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(Fixed) Did not receive the Blue Hyena Skin? Read this out!

CommunityTeamCommunityTeam Posts: 1,955 System
edited April 2021 in Support

Hi everyone,

There is currently an issue when receiving the Blue Hyena skin in Crash Bandicoot: On the Run!

The studio is aware of this issue and is working very hard to send the skins back to everyone's game as soon as possible.

Thanks for your patience and for helping keep the Multiverse clear of bugs!

Best Answer

  • XarlyXarly Posts: 2,499 Community Manager
    Answer ✓

    Hi everyone,

    With the last update of the game this issue has been fixed. Please update your game to the latest version to enjoy your Blue Hyena Skin.

    If after updating your game properly you still don't have the skin, please remember you had to pre-register to the game in order to enjoy the skin.

    If you have evidence of pre-registering and your game is up-to-date but yet you don't have your skin, please reach out to us here. We will take a look into your account but please be patient when we do so and always make sure not to create multiple accounts.

    We want to thank you all for your patience during these days and for helping us keep the Multiverse clean of bugs. We keep on working hard every day to fix as many issues as we can. Your feedback and reports play a big role in making things better so please keep sending them our way.

    Answer ✓


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