🛒 Coco retro skin or another purchase package issue?

Crazy Cat Lad · 7:54AM

Didn't you receive the Coco retro skin or any other package in the game?

This issue with some purchases is under investigation and hopefully will be get fixed shortly.

Please email our Player Support to get this compensated, you can email them from HERE. You can also ask for a refund directly from Apple or Google Play.

Zenix · March 31

Bought a skin pack for £14.99 (Kupuna-wa Skin Offer) (Special Offer 4), did not receive the skin, just like last time for the Biker Coco Skin. I have a screen recorded video starting from buying towards the end of not getting it.

Please let me know if moderators have forwarded my cases. Thank you!

My player ID: 12461646149

Name: Zenix

Thank you!

W35Gamer · March 31

Hello there!

In this case, you should write a ticket to the in-game support so they can help you with that!

Zenix · March 31

https://community.king.com/en/crash-on-the-run/discussion/comment/1500510#Comment_1500510

I wrote a ticket, then received an email saying "If you purchased an item in Crash Bandicoot: On the Run but haven't received it, our Player Support team will be happy to help. Simply use the Contact Us button at the bottom of this article to drop us an email and tell us more about what happened." but there is no "Contact Us" button...

MightyWolf · March 31

@Zenix - Contact HERE!

lilbentleytruck · March 31

Hey man, I also bought this offer (check my post) 4th day WAITING FOR A SUPPORT TO KINDLY DO THEIR JOB. This game is a scum, scammy, buggy, piece of a game deleting all your progress overnight.

THE SUPPORT IS GONNA DO NOTHING, just quit this game, contact Google/Apple and request a refund cause this is just disgusting

Zenix · April 1

https://community.king.com/en/crash-on-the-run/discussion/comment/1500744#Comment_1500744

I contacted there and submitted immediately after I did not receive the skin, then they sent me and email saying " "If you purchased an item in Crash Bandicoot: On the Run but haven't received it, our Player Support team will be happy to help. Simply use the Contact Us button at the bottom of this article to drop us an email and tell us more about what happened."

But there is no "Contact Bus" Button at the bottom of that email, so I have no idea what I could do.

lilbentleytruck · April 1

@Zenix hey did you got your skins? I got mine like few hours ago, I guess spamming and bumping about this actually did something 😊

iReplenish · April 1

https://community.king.com/en/crash-on-the-run/discussion/comment/1502478#Comment_1502478

Hey I didn't get a skin I got charged for either.

What do you think worked best?

The in-game ticket or posting here in the forums?

So there's a chance I'll still get the skin I paid for?

lilbentleytruck · April 1

@iReplenish Im not sure. I would send a ticket again, because today earlier I got an email that they are still waiting for my response with a screenshot of my payment (like they missed my response even though I wrote it).

If I were you, I would send a ticket again through the game, check email and then send them screenshots (they will probably want it and ask you for it automatically) and write here on forums that you are annoyed. Tell what skins you bought and what you didn’t get so no one else falls for it next time and devs will be aware of it.

Me and one guy from forums got our skins today. It was Kupuna-Wa. Idk if it was a coincidence or not because I bumped many posts on forums yesterday and wrote a long post by myself

Zenix · April 2

https://community.king.com/en/crash-on-the-run/discussion/comment/1502709#Comment_1502709

Ahh I just received as well, I am glad you did too!

eskarina · April 2

There was a Retro Coco deal for $2.99. I bought it. Didn’t receive it. Then immediately another deal with the same Retro Coco skin (but with some purple crystals included) popped up for $4.99.

I sent in a report but I’m waiting for Apple to update the payment from pending so I can send in a screenshot.

Will I still be able to get this skin since it’s on a time limit before the deal goes away?

MightyWolf · April 2

If you miss your purchase, we will help you around that! 🌟

@eskarina - If you purchased an item in Crash Bandicoot: On the Run but haven't received it, our Player Support team will be happy to help. Simply Contact the Support to drop us an email and tell us more about what happened!

**However if the team doesn't contact you and the ticket has been closed, it might be they are not see your problem, make sure to do another ticket for them so they will sent you a direct message to help you around that... Don't forget to mention your Player ID**

Please make sure that you have a copy of the purchase receipt ready as we may need you to send that to us. Here are some resources to help you find your receipt:

Where can I find my receipt on iOS?

Here’s a guide from Apple that walks you through how to see your purchase history. You have a few options available to you – when you email us, please make sure to include a screenshot of your receipt.

Where can I find my receipt on Android?

Here’s a guide from Google that walks you through how to find your Google Store Charges and Receipts. When you email us, please make sure that the order reference code is visible in the screenshot. It looks like this: 'GPA.1234-1234-1234-12345’.

Hope that helps, happy running!

See you in Wumpa Island... 💗💓

eskarina · April 2

I have sent a picture of the receipt to support.

iReplenish · April 2

I'm having the same issue, customer support is saying they're not receiving my emails when I try to send them screen shots.

I also replied to [email protected]

What did you do that finally worked?

This is so frustrating.

iReplenish · April 2

https://community.king.com/en/crash-on-the-run/discussion/comment/1503276#Comment_1503276

Hey did you really receive the skin you purchased or did they try to give you gems as compensation?

I finally got through to customer support and they're telling me they can't give me the Kupuna-Wa Coco skin that I bought and that they can only compensate me with gems.

They also said it's "impossible" to give a skin and that they can only give gems in these situations.

So who is lying?

Did you guys get your skin that you had bought or did they give you gems?