You did not receive your purchase? (Skin or other items)

eskarina

Does anyone know if King responds to emails on the weekend? Still waiting to hear back.

lilbentleytruck

They probably don’t and u have to wait like a week for a response or so

Drharleyquinn4

I bought the Retro Coco Skin for $2.99 and I did not received it and another offer popped up with the skin with some crystals included in the bundle for $9.99. My Player ID is 12446263387

lilbentleytruck

Same

Crushh

Hi there i just bought a skin and never got the actual item. After i restarted the game i got another different offer for the same skin i just bought. Can someone please help me get my skin?

Crushh

The skin I'm talking about is the Kapuna-wa skin and my ingame id is the following: 6260280728

W35Gamer

Hello there!

In this specific case you need to write a ticket to the in-game support team! So they can help you with the issue, make sure to report your issue with the screenshots of the receipt and your game ID.

Crushh

Hi I did contact them and got the following message

Hi Sjoerd, Thank you for contacting us at King Player Relations.

When contacting us, you chose the ‘Privacy’ topic type, which has automatically directed your message to our Legal team.

To allow our busy teams to focus on the correctly assigned contacts from our players, please contact us again with your message, making sure you select the appropriate topic for your message.

This ensures your messages reaches the right team and we can provide the support you need

Thank you for your co-operation, Sjored.

Have a Great Day!

Kratos

King Player Relations!

What do i have to do now? Do i need to reply on that email? Sorry English is not my first language.

Fnatiz

I already tried to contact ingame support but when I tap it doesnt redirect me to anywhere.

My User is 12446534834

PayToWin

https://community.king.com/en/blog?notification_link_uid=TGFHUmxhcHhGaFdhaEFoa3VsTkFZOTQ2a2lOTmhGa1VkVHljWllCdC9DWk5ZUXhMWWNHc05OK1p3L0pUVENQMHRDSWhBMXB2SkZMNy9UT3ljM2g5a0JIQUtOaGd0UHlxS2dGOHI2L2hEeHQwd0d5MWU3Um9jVzMwUGJ2N1VNNmZkMUp3NFZFaC9NZ3luS2hTQmhmWm5RPT0tLU1Wc0QybENTSWpMTHFzVTBqc3hiU2c9PQ==--2c58796ba3b66f03e182a2212ac9862e75af916e&notification_link_uid=U3lGck1mcnduYlkwRVFOUHpsSlJDRTZ1Um11M0xHTFNYc2Z3d3RBREZIdzZkUWFsdytNU1hjeGhHVWU5V3JLWWJpdkhxVWUwTE1nc2ZxMVlzdjdYVHQ5dTNPTlR5N000ZEJEeHhEeWdpcEJDVTNPQ1lyQXR2cGU3YXZNZ21ESjIvdzQyYkdXbEVxb25Sbi83WW5YeFNRPT0tLVJ1eDVuME93dU5TSVRyU0xWKzBHQ2c9PQ==--1252136dab62059000b5cdb4b57ca8655099e4d0 scroll down to the bottom and click on contact us, from there just explain what's your problem and they are going to help you.