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Even more worse, no records whatsoever

Reilayne92Reilayne92 Posts: 506 Level 3

Just after my performing prayer, I opened the game and saw this, no records of trophies, no power gem record and no crystals. Playing legit during survival runs and even brought passes and survival run tickets. Am I no longer able to play game like this? Quite unfair punishment I'll say

My ID


@W35Gamer @MightyWolf

Best Answer

Answers

  • Hey! Would you like to give us your opinion?

  • westy17westy17 Posts: 43 Level 2
    Accepted Answer

    I think it’s just another bug, I know it sounds cliche but have u tried shutting down the app and reopening it? It worked for me when my screen went weird like this:


    Accepted Answer
  • Reilayne92Reilayne92 Posts: 506 Level 3

    Already fixed, but thanks, just cleared cache, but my trophies still zero on leaderboards. But I still kept record of original trophies count rather than outside view.

  • LordSommerLordSommer Posts: 20 Level 2

    Reilayne is legit with trophies, grinded a lot for the team but got flagged or falsely reported, please take a look @MightyWolf @W35Gamer

    Its really unfair, Reilayne spent tons of survival tickets ( just check her level, exp from survivals...) and bought a lot of stuff to support the game.


    Meanwhile, a lvl 6 cheater, AsherLucifer that did a crazy score in 2 days stay unpunished, please take a look

    I love this game but please show some attention to us legit hardcore and passionate players.

    Thanks!

  • Regi93Regi93 Posts: 48 Level 2

    Couldn't have said it any clearer. I've reported Asherlucifer numerous times. On the forum, and also ingame. Nothing happened so far... A level 6 with 117k trophies is just so obvious. I hope that they will fix this asap. @MightyWolf and @W35Gamer. What can we do in this case? It's been going on since like the start of this season...

  • Regi93Regi93 Posts: 48 Level 2

    To make matters worse... GoW has a 2nd account. GoW and GoW2..


  • LordSommerLordSommer Posts: 20 Level 2

    Yeah... Can the staff please take a look? Thanks

  • W35GamerW35Gamer Posts: 1,284 Crash On the Run Moderator

    Hello there!

    The issue about the trophies being reset is a known issue by the team and they're already looking at it to fix the issue to the players. You can check it out here for more info.

    About the cheaters, this normally can take a while (up to 1 and Β½ weeks) since they're dealing with lots of issues at the moment.

    πŸ“ Any questions about COTR, feel free to send a PM asking me! (Keep in mind my timezone is UTC -3)

    πŸ’¬ Official COTR discord group here.

    πŸŽ₯ Want to see my YouTube channel? Click here.

    πŸ›  Contact the King support clicking here.

  • LeonNrgLeonNrg Posts: 75 Level 2

    I hate that you guys are just replying us with the same answer, it's so annoying!

    I know there are a lot of players in this situation and a lot of messages to read, but can you show a little more empathy? Thank you, have a good day and don't forget us please. We just want to play, literally...

  • Regi93Regi93 Posts: 48 Level 2

    I'm afraid that it's been taking a little bit longer than that already. I reported the cheater(s) (on the forum) on the 1st of April. And I believe I remembered that multiple people reported him over here (and ingame ofc). https://community.king.com/en/crash-on-the-run/discussion/333017/lvl-6-with-25k-trophies#latest


    In the meantime he was able to gain like almost 100k trophies for that clan, even though he's still a level 6. And to top that off, our leader @Reilayne92 actually is the one that lost her trophies. How unlucky is that... :( We're just grinding a lot to earn the #1 spot, and it's been an unfair battle for like 2 weeks already. Almost half of the season. Even though I have high hopes that you guys will set this straight, it's still a little bit demotivating to see that nothing has been done against this obvious cheater. I mean, level 6 with 117k+ trophies. lol

  • LeonNrgLeonNrg Posts: 75 Level 2
    edited April 13

    They're probably laughing at us right now.

    We are not even in the same team (I don't even have a team anymore hahaha), but I feel your pain T-T

  • W35GamerW35Gamer Posts: 1,284 Crash On the Run Moderator

    New information regarding the trophies and cheaters.

    πŸ“ Any questions about COTR, feel free to send a PM asking me! (Keep in mind my timezone is UTC -3)

    πŸ’¬ Official COTR discord group here.

    πŸŽ₯ Want to see my YouTube channel? Click here.

    πŸ›  Contact the King support clicking here.

  • W35GamerW35Gamer Posts: 1,284 Crash On the Run Moderator

    I'm not a developer, neither a employee that works on King. I'm a player exactly like you, so I can't do anything else than that. Developers need to bring new content, fix issues, exploits and deal with cheaters. They're super busy so it will take time. There is no answer I can give you other than wait.

    πŸ“ Any questions about COTR, feel free to send a PM asking me! (Keep in mind my timezone is UTC -3)

    πŸ’¬ Official COTR discord group here.

    πŸŽ₯ Want to see my YouTube channel? Click here.

    πŸ›  Contact the King support clicking here.

  • Reilayne92Reilayne92 Posts: 506 Level 3
    edited April 14

    This the reply I get

    I just reply with 2 issues at hand at same time with proofs. If they don't read it, I considered them incompetent for ignored it.

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