Missing Trophies update 🚨
🥭 No account yet? Join us here in 2 seconds! 🥭
Hi Bandicoot 👋
Below are updates about the missing trophies/trophies disappearing situation:
** Update 23rd April **
The Team is currently working on restoring your trophies - But most players should have got them back now.
We will still be looking at the best way to handle cheaters and avoid unfair flagging in the future, so bear with us while we're making sure it all goes smoothly.
** Update 22nd of April **
I really understand the frustration and just wanted to let you know that the team has been working on it non-stop today and they hope to come up with a solution shortly. A fix is on its way so please don't despair!
We'll keep you posted asap. Thanks everyone for your time and patience with us today!
Pssst.. Note that they still need a bit of time to make sure it all work as intended, so bear with us. If all works out as planned, you should get your score back within the next few days but at the moment we can't say exactly how nor when.
** Update 21st of April 2021 **
Trophies have been reset - This happened while we were trying to solve the cheating problem and it seems that some players were flagged unfairly. We do not know exactly who's concerned but we are looking into it. We know that it is frustrating and we are very sorry about it. Please know that our devs are doing their best to handle and fix the situation. We will continue to work toward making the game clean and your accomplishments meaningful and your reports will help us on that! We'll keep you updated on the issue asap.
** Update 13th of April 2021 **
You might have noticed that some of your trophies have disappeared - This can be due different reasons and our N.Sane Studio Team is currently looking into it to find out what's going on.
We understand that this is frustrating and we're very sorry 😕 We're doing our best to improve the situation so please bear with us.
However, here are a few things to know:
👉 We're dealing with a certain amount of cheaters. And this means extra work for our Game Studio. For now, people identified as cheaters are seeing their trophies reset to 0 and/or being banned. We know that some of you might be flagged unfairly and the Team is currently looking at solutions on how to handle those cases in the best and fairest way. If you think you have been flagged unfairly, please contact our Support here and explain your situation.
👉 Remember the rules when leaving a Team:
We will continue to work toward making the game clean and your accomplishments meaningful and your reports will help us toward that!
Thanks for your patience and see you on the run!
No account yet? Sign up here in 2 seconds!