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Given up on Blue Hyena

HalkelHalkel Posts: 18 Level 2

I've spoke about this before but I never received my Blue Hyena skin despite Following the instructions. This included Make of device, Player name and ID, Game Version, Evidence of Pre-Reg, and so on. Despite that, the bot said we closed your ticket due to inactivity. First off, I used the "Contact Us" form to talk about the problem, A guy named Mario answered 3rd April. I did not get the email until 3 days after because of junk but I did reply.

Then I was replied by an automated system that completely ignored my last message, asking for the details again. This was received on the same day as my reply, didn't get it until the next day and gave more details assuming it wanted more.

Then it replied 2 days later that it closed my ticket because of "inactivity". I lost my cool and I really let it show. I did not get a reply from it despite it saying so.

With the following evidence, and a lot of aggravation, I am officially giving up pursuing the skin you guys owe me.


Best Answer

  • MightyWolfMightyWolf Posts: 15,581 Legend
    Accepted Answer

    @Halkel - If you email our Support team, and you don't get an answer within 72 hours, do these things in order:

    1. Check your spam folder.

    2. Make sure you have not blocked King emails, by, say, reporting our lovely marketing emails to your provider as spam

    3. Try to send your request one more time - but be sure to tell us what the problem is; just typing "help" or "grbbbaswlw" isn't quite enough.

    Accepted Answer

Answers

  • Hey! Would you like to give us your opinion?

  • MightyWolfMightyWolf Posts: 15,581 Legend
    Accepted Answer

    @Halkel - If you email our Support team, and you don't get an answer within 72 hours, do these things in order:

    1. Check your spam folder.

    2. Make sure you have not blocked King emails, by, say, reporting our lovely marketing emails to your provider as spam

    3. Try to send your request one more time - but be sure to tell us what the problem is; just typing "help" or "grbbbaswlw" isn't quite enough.

    Accepted Answer
  • HalkelHalkel Posts: 18 Level 2

    Considering I couldn't screen the original message involving the situation, I've already did what you said and that's how the initial ticket was made. The case this topic is about is that I replied the first time, an automated message asked me to reply with I thought was more details so I did but then it told me I didn't reply and they closed the ticket, yet as you can see, I did. After thinking this post was deleted for no reason (at the time but seems it was just being checked over), I sent another message via 'Contact Us' explaining the same case as this forum post, basically repeated what I said here. They did get the message that time and the one who replied also saw this post as well showing the extent of my frustration. They gave me a refund for the skin I never got so the situation solved itself at the end. The guy was helpful but the automated system needs to be looked at so I can't give it a good review sadly. It's been resolved at least.

  • MiaDLMiaDL Posts: 2 Newbie
    edited April 18

    i'm having the exact same problem. this is ridiculous. how did you get it solved again, @Halkel? i'm losing my mind over this.

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