please tell me theres a way to get them back somehow cause the ad froze which made me have to close the game and lose all my stuff..... all that progress of saving them down the drain......
someone from support please help me
Sadly, they may be gone forever 😥
Report the issue ingame and Support will get back to you with their resolution. I haven't heard of anyone getting back lost Steps, you may be reimbursed with Purple Crystals instead. It happened to me too and Support gave me 15 Purple Crystals.
Check out the poll in 'Ideas' to vote to not lose all your steps when dying, only the steps from that run. So many players have lost Steps from glitches, game crashing, and ad interruptions like yourself.
Issues with items or any other resources lost due to a bug are normally handled by the support team. Make sure to use this template below so they can help you more efficiently.
Issue: (explain it with all the details)
Every choice is important - even the smallest ones can produce a outstanding impact anywhere on the future.
Only thing I can do is to forward the issue so they can acknowledge the problem. So if possible can you also write the answers to the template I listed above here (The issue itself it's not necessary because you already mentioned here) to make the problem easier to track and avoid that happening again in the future?
Player ID: 12447949325
Issue: Lost all my steps listed above I had over 300 thousand was in a collection run click on an ad the and the after the ad was done the game wouldn't move so I had to close it out and I lost all my steps please help
There's not a way to look up a player and see what progress they had and what went missing all of sudden cause I was really grinding hard for them steps to get a huge start up on season 3 event
Thanks for the information, but I need to know what specific device model you're using (since they don't know what smartphone/tablet model you're using).
I really don't know to be honest because I don't have any information about what tools they use to track the progress and how they'll see if there was a bug with the AD. (Because usually when an application stops responding, it doesn't generate a crash report on the logs)
Android version 10
I mean the brand/model of your smartphone, not the android version of it.
For example, my smartphone model is a Samsung Galaxy A70. I need to know what is yours because without the device model they'll probably not be able to reproduce the bug.
Oh sorry then here's what it says Samsung galaxy a20
has there been any news back from the team about the issue or something that can be done cause thats totally not fair that happens as well as another thing i noticed to lets say if your in a run pause the game to like take an imcoming call or something and go back into the game it loads u back to the main menu making u lose everything u collected as well as your steps that needs to be fixed some how because that issue is annoying
Happened to me twice already. First time I lost about 270k steps, and just today I lost another 120k. Super annoying. I thought the steps reset after some time, but I'm actually glad that's not the case.
Game Version: 1.4 and whatever version it was before (had the problem twice)
Device: Umidigi A5 Pro
Issue: First time I lost about 270k steps, and just today I lost another 120k. Nothing particularly special happened. Just finished a run and the steps were gone in both times.
Has anybody ever got any steps back?
wow that's crazy happen to me b4 as well i had 50k steps then lost them because i had to take a phone call and i paused the game i might add but it still loaded up the title screen and took me back to main map i was so not happy about that that problem needs to be fixed or something
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Hey! Would you like to give us your opinion?