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Really tired of Survival Runs crashing and wasting our time, tickets and potential trophies and EXP

yuvi3000yuvi3000 Posts: 81 Level 3

This is the screen when my game froze until I waited some time before force-quitting it. I have never had another game freeze on this phone before.

Player ID: 12179152527

Game Version: 1.60.44

Device: Samsung Galaxy S10 (SM-G973F)

Yes, it has happened more than once in this game.

Best Answer

  • DimenzioDimenzio Posts: 600 Crash On the Run Moderator
    Accepted Answer

    Thank you for reporting this issue. I can assure you that the devs are working hard to find the problem and fix it, therefore we're grateful for every report you guys make. I'll forward this to the team πŸ˜„

    Accepted Answer

Answers

  • Hey! Would you like to give us your opinion?

  • DimenzioDimenzio Posts: 600 Crash On the Run Moderator
    Accepted Answer

    Thank you for reporting this issue. I can assure you that the devs are working hard to find the problem and fix it, therefore we're grateful for every report you guys make. I'll forward this to the team πŸ˜„

    Accepted Answer
  • yuvi3000yuvi3000 Posts: 81 Level 3

    Sorry if this post came across as harsh. I definitely understand that the people helping on the forum are not to blame for in-game issues.

    As a software developer myself, I understand that it's not always straightforward to find and fix issues, especially when you get different results from different users or different devices, but I have to be honest, it's quite frustrating that we're waiting so long for game-breaking issues to be fixed.

    Personally, I'm now either not doing Survival Runs in the game every day or I'm doing them until my first death and choosing not to continue with an advert because it's just very likely to break in the game and I lose the time and the trophies I would have gotten for at least just letting it end. It doesn't feel worth it to take the chance of playing when it might waste my time.

    I think a lot of people are experiencing similar issues and I hope this gets resolved soon because this worked perfectly for me before the recent updates.

  • hechicerillahechicerilla Posts: 8,940 Ambassador

    Thanks for the information and for your patience.

    You are quite right in what you say.

    The developers work incessantly on this game, unfortunately the bugs are so different in each player ... We can only report and hope

  • gabe_logangabe_logan Posts: 181 Level 3

    Yes , before the update there were almost no issues with survival run…

  • RandysRandomStoriesRandysRandomStories Posts: 5 Level 2

    @gabe_logan Exactly, we had no issues with survival runs before

  • wilmarvillawilmarvilla Posts: 28 Level 2

    I dont believe you and the devs. I cant believe anything happened and keep the bugs. If you really understand your customers, you give to us crystals or something but always the same generic answer. Thats the reason I leave this game and for me you are the worst company that only care the money.

  • yuvi3000yuvi3000 Posts: 81 Level 3

    While I agree that the situation could have been handled better, please remember that @Dimenzio has no say in the development of the game. The mods and community leaders should be informed of issues, but don't shout at them.

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