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there is a bug on my device where the music sound and game sound effects are missing please help me

DRialDRial Posts: 4 Newbie
there is a bug on my device where the music sound and game sound effects are missing please help me to get the solution
thank you


Answers

  • Erika0811Erika0811 Posts: 435 Level 3

    Does this happen every single time? Have you tried opening and closing the app?

  • Hey! Would you like to give us your opinion?

  • DRialDRial Posts: 4 Newbie
    yes i have done it many times
    I even restarted my phone but still no sound I'm confused what to do
    


  • QueenBQueenB Posts: 8,341 Community Manager

    Thanks for sharing this!

    Have you by any chance tried reinstalling the game app? Also, which game app version fo you have installed?

  • DRialDRial Posts: 4 Newbie
    Yes, yesterday I deleted it and re-downloaded it on the Playstore Game Crash Bandicoot on the run
    
    but I don't know the result doesn't change the sound is still not there, so right now I'm just being patient and playing the game
    


  • Lola_PopLola_Pop Posts: 9,516 Community Manager

    Hello @DRial !

    We have some great Kingsters from the Audio Team in the Community. Let's tag them and report this issue: @_Gabriele_ , @_Edu_ , @_Dominique_ 😊

  • ImNotProImanoobImNotProImanoob Posts: 225 Level 3

    That not only happened to you. It also happens to me due to lagging and freezing issues. Developers, plz fix this in the next update too with the Survival and Collection Run running out of world and fell out of world bug.

  • Erika0811Erika0811 Posts: 435 Level 3

    I have the same issues! Can someone from the programming side please fix all these problems. πŸ™πŸ»

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