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No internet connection

BrownClownBrownClown Posts: 1 Newbie

My game will not load and states I have no internet connection. I have rebooted my phone, check my internet account and I have connection. I want to uninstall and reinstall my app, but fear of losing everything so far. Any suggestions?


  • Diamond LimDiamond Lim Posts: 63,252 Diamond Diaries Moderator

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  • dianeh15dianeh15 Posts: 3 Newbie

    Still waiting for King to fix the internet connection issues…… 🤷🏼‍♀️ 2 days and counting 🤦🏼‍♀️ Please fix the connection problem soon!! I’ve built up a lot of gold bars and boosters that I don’t want to lose

  • ImNotProImanoobImNotProImanoob Posts: 360 Level 3

    Lol guys this is COTR side. Yall supposed to send all these in Candy Crush or whatever game u played side.

  • babs28babs28 Posts: 1 Newbie

    I have tried what you have suggested but to no avail and this is very frustrating my 2iPads and my mobile phone will not connect there is saying there is no connection when my Wi-Fi is very fast I have tried going to someone else’s house and using their Wi-Fi to no avail this is very very frustrating how can you get me back online my level is6454 this has never happened before .

    it tried to contact the App Store so I am unable to purchase any lives.

    like I say before I have tried closing down all the apps tried rebooting tried switching it of for 10 minutes but it just isn’t working .

    it keeping saying carol Ann which this is not my name it Barbara Jackson don’t no now this has happened please please please help

  • Erika0811Erika0811 Posts: 1,348 Level 4
  • dianeh15dianeh15 Posts: 3 Newbie

    I mistakenly put my post in COTR. Is there a way for me to delete it from this thread?


  • Nix66Nix66 Posts: 17,923 Soda Moderator

    No worries @dianeh15 🤗

    We’ll have this entire thread moved to the Soda forum. 😉

    The internet connection issue is supposedly fixed now though.

    Try clearing your cache (not data just history) and then logging out and back into the game from your Soda profile like so👇

    Open your Soda Game / Select Profile / Select Log Out / Close the app / Reopen the app / Log back in to your profile / Open the game. 

    It may take a few times of logging out and back in but it usually works! 😉

  • Diamond LimDiamond Lim Posts: 63,252 Diamond Diaries Moderator

    If you want to ask this game question, please ask here on Candy Crush Soda Community (Correct Area).

    Also participate here that you can chance to win gold bars on this game and get badges on your view profile. 😉

  • dianeh15dianeh15 Posts: 3 Newbie

    i appreciate your comment, as I have already stated above. This was mistakenly posted on this thread.

    thank you

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