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Where'd my run distance go?!?!?
in Support
I died, went to watch an ad to continue the run and keep my running distance, so I watched the ad, and I downloaded the game in the ad and it took me out and I lost all my run distance, had over 19,000 banked up. And it's gone. What was the point of running the ad so i could continue, only for me to not receive my distance, and everything be taken away? Dont you want us to download the games in your ads? If so, make sure it doesnt break the game we are currently playing. If I dont get my distance back I'm done playing. I love crash, but this has made me sour. I've already spent money on this app as well.

Answers
Hi @GraySatyre,
Welcome to King Community and thank you for playing Crash Bandicoot: On the Run!
Unfortunatly, sometimes when you are out from the game to another app like Google Play, the game forced stoped in background and you will lose what you've done in the level and even the running token!
So next time i recommend you if you lose in the game and you want to watch an ad for keeping everything from the level, please don't get out from the ad and then after the end of it exit it and then you will see that you save what you've done and after that running again! ๐
Speaking of the tokens, sadly you losed all of them but don't worry, keep playing the game and you will collect them again!
Hope that helps...
See you in Wumpa Island!
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2 · 2Helpful Woah! Sweet Love HahaIt should be fixed, if the ad itself brings you out of the game, then it ruins the reward, i did not exit the game deliberately, and if I had known that falling for one of the ads would ruin the game I'm playing, which it shouldn't this is a massive issue,I would have never clicked to download in the first place. This is a broken mechanic and it needs to be fixed. Or there will be way more people than just me upset by this. I'd you want people do download the games you advertise, do not ruin the game currently being played.
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3 · Helpful 1Woah! 1Sweet Love 1HahaWired!
Well this issue will be reported but can you show your device details just in case for the team to know where is the issue is going!
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1 · 1Helpful Woah! Sweet Love HahaHello @GraySatyre and welcome!
Thanks for letting us know about this. We have reported it now ๐.
The game is still in its early stages and has been released to a very select group of players while the team is working on testing the game's features and gameplay.
Until the game has been fully launched, it's possible that you can experience a few glitches. Rest assured, however, that the team is already working hard on smoothing things out.
Thank you again for helping us keep the Multiverse clear of pesky bugs!
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3 · 3Helpful Woah! Sweet Love HahaDid Lola_Pop and MightyWolf solve you question? Is it all fine now?
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