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Level "Snow Go" crashing on my device

W35GamerW35Gamer Posts: 172 Level 3

For some reason this specific level crashes in a very specific spot following these conditions:

1) I need to make a full lap on the level without dying (all possible routes lead to the same bug)

2) I need to also don't enter any of the challenge rooms (the ones which you need 77 power gems)

After i did this full lap when i get close to the first "ceiling" spikes the game crashes. But what's even more interesting is that when the ceiling spikes are in my vision range, the ceiling spikes are already in the ground (basically there weren't a moment these ceiling spikes were on the ceiling). It looks like when i reach close enough of the ceiling spikes, the game is trying to make they fall again even if they are already on the ground. That would explain why the game crashes, since if i die or go to one of the challenge rooms in the middle of the level, the level itself "resets properly".

My question is if the support team is already acknowledged about this bug and if it's going to be patched in the next update ? Or if not, is there any additional info about the bug i should give to help them ?

[My device is a Samsung Galaxy A70 (6GB RAM)]

Best Answers

  • MightyWolfMightyWolf Posts: 11,849 Legend
    edited January 4 Accepted Answer

    Hi @W35Gamer

    As i told you before! 😉

    Alright, the game has a lot of issues at the moment, even inside the gameplay and the team right now is working so hard for smoothly things out and fix every bug so wait until January 2021 for an optional update of the game or better wait for the global launch!

    Hope that helps...

    See you in Wumpa Island!

    Accepted Answer

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  • DeepshikhaSharanDeepshikhaSharan Posts: 2,309 Game Expert
    Accepted Answer

    I have reported this to the CM in-charge! They will hopefully read it tomorrow!

    As @MightyWolf said, the game does have a lot of bugs currently.(And that is why it is in Testing Phase and not has yet launched!)

    Thanks for reporting this bug @W35Gamer!!

    There are app crashes happening on many devices and on many different features right now. We are really sorry for the Inconvenience Caused. Currently these are the places where crashes happen:

    1)While Running, in middle of nothing!

    2)When you try to Log-in/Sign-up

    3)While viewing a Team Run Result.

    4)After warping Back to Base.

    5)After, viewing an Advertisement to Continue Run.

    6)As soon as, the run starts.

    7)What you just reported!

    Accepted Answer

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  • hechicerillahechicerilla Posts: 5,735 Game Expert
    Accepted Answer

    Hello and welcome to the sweet King community.

    As you have already been informed, the game is in the testing phase, so we appreciate your reporting this error and any other that may arise in your game. We would also appreciate if you inform us of the changes and improvements that you observe after the updates. It is your help that will make the gameplay better.

    Thank you very much and keep enjoying

    Accepted Answer


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  • QueenMiaQueenMia Posts: 12,382 Community Manager
    edited January 7 Accepted Answer

    Hi @Vov4ikFX, hi everyone 👋

    Just wanted to let you know that we're aware of both issues: Game crashes after completing an entire loop without dying in Snow Go and boxes not being smashed in Dino Might.

    Our Team is looking into it - Thanks for reporting this. Will keep you posted!

    See you around the Community ✌️

    Accepted Answer

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