I pre-registered and I'm playing on Android in Canada. My team was also first place and I received the 100th place prize.
You can't be putting ads and microtransactions and simultaneously not offer rewards on the pretense that the game hasn't launched. The game hasn't been launched globally but it basically has in Canada. You're making money from it.
If it hasn't launched, remove ads and microtransactions and make it clear that we shouldn't expect rewards for competitions. You can't have it both ways.
The Game has soft-launched in Canada. You should be receiving your prize. I will tell about this to @QueenMia. I hope you downloaded it from Google Play Store and not some external software
I can only register on Google Play, I could not download it from there, they helped me find a link to it, then that this is a game of my childhood .. I really wanted to test it, I am from Ukraine
I just don't understand why residents of Malaysia / Canada can receive the award they deserve, and a resident of Ukraine who loves the Crash Bandicoot series with all his heart, who registered just started registration, downloaded the game from another resource, then that he could not download it from the market, won the competition having typed a good command and issue an award, you cannot because I downloaded it not from the Play Market, this is unfair = (
There is always a chance that when an update is implemented, the fix is supplied to all, those on Unofficial and Official... You might get what your rewards were but there might be chance that you won't
In my honestly opinion all these people affected should receive the reward regardless of being in unofficial or official version, first because it was already proven that this bug wasn't caused by only the people playing on unofficial version, was with everyone. Second that's really unfair for everyone playing outside Canada/Malaysia not receiving the correct rewards and at this point we all should team up and help the game to grow since we don't want people leaving the game because of that, we already have a very low playerbase and doing that wouldn't help the community at all.
Yeah, giving the reward manually only to a part of affected players is a **** move.
I wasted so many hours running in the same boring levels to farm crash coins for doing steps, and I get nothing from it. I'm letdown by the team. I was planning on spending money on this game for cosmetics, but since I was treated this unfairly I probably won't. You still have a chance to redeem yourselves, King, and fix the issue you've created.
Yeah, giving the reward manually only to a part of affected players is a selfish move and a bad excuse for laziness.
I wasted so many hours running in the same boring levels to farm crash coins for doing steps, and I get nothing from it. I even took screenshots just in case there was any doubt I'm eligible for event prizes. I'm letdown by the team. I was planning on spending money on this game for cosmetics, but since I was treated this unfairly I probably won't. I spent time reporting bugs and giving feedback, heck I even spent a little money on cosmetics already, and what do I get in return? A thankless team who doesn't want to fix their own mistakes (bugged event prize distribution) simply because I'm not from Canada/Malaysia.
If you have any shred of grace and honor, you shall send everyone affected by the event bug their rewards.
Great news! We're working on sending their prize to all players who should have won in the event - You should see a pop up in your game showing up some time soon to inform you that your reward has been granted 🙌 Please note that this can take a few hours before it shows up in your game. So bear with us 😉
Again, we're sorry for the inconvenience and we'd like to thank you for your patience!
@suqd, I understand your frustration but please keep it respectful as we're all doing our best here. It's a learning curve for everyone and the whole team is working on making sure this does not happen again.
Answers
I pre-registered and I'm playing on Android in Canada. My team was also first place and I received the 100th place prize.
You can't be putting ads and microtransactions and simultaneously not offer rewards on the pretense that the game hasn't launched. The game hasn't been launched globally but it basically has in Canada. You're making money from it.
If it hasn't launched, remove ads and microtransactions and make it clear that we shouldn't expect rewards for competitions. You can't have it both ways.
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4 · Helpful Woah! Sweet 3Love 1HahaWrite to me how much is your rating and how much is the whole clan? 0_o I can't believe that we participated in vain ..
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0 · Helpful Woah! Sweet Love HahaThe Game has soft-launched in Canada. You should be receiving your prize. I will tell about this to @QueenMia. I hope you downloaded it from Google Play Store and not some external software
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0 · Helpful Woah! Sweet Love Haha@DeepshikhaSharan same thing here. Downloaded from play store and i'm having the same issues as i said before.
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2 · Helpful Woah! 1Sweet 1Love HahaSent to QueenMia! She told that they will be looking as to how they will give the rewards to the Canada and Malaysia Players
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A must-see Guide for all New Bees. Start your community journey here! 🐝
Thanks for Voting for my new idea!(It will now be implemented!)
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1 · 1Helpful Woah! Sweet Love HahaI can only register on Google Play, I could not download it from there, they helped me find a link to it, then that this is a game of my childhood .. I really wanted to test it, I am from Ukraine
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1 · Helpful Woah! Sweet 1Love HahaI downloaded the game from google play, so I am using the official build. Therefore there's no valid reason to refuse to give me the reward manually.
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3 · Helpful Woah! Sweet 3Love HahaWhere are you from?
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0 · Helpful Woah! Sweet Love HahaI just don't understand why residents of Malaysia / Canada can receive the award they deserve, and a resident of Ukraine who loves the Crash Bandicoot series with all his heart, who registered just started registration, downloaded the game from another resource, then that he could not download it from the market, won the competition having typed a good command and issue an award, you cannot because I downloaded it not from the Play Market, this is unfair = (
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1 · Helpful Woah! Sweet 1Love HahaThere is always a chance that when an update is implemented, the fix is supplied to all, those on Unofficial and Official... You might get what your rewards were but there might be chance that you won't
🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄
A must-see Guide for all New Bees. Start your community journey here! 🐝
Thanks for Voting for my new idea!(It will now be implemented!)
Let's Celebrate December Together!
- Report
1 · 1Helpful Woah! Sweet Love HahaIn my honestly opinion all these people affected should receive the reward regardless of being in unofficial or official version, first because it was already proven that this bug wasn't caused by only the people playing on unofficial version, was with everyone. Second that's really unfair for everyone playing outside Canada/Malaysia not receiving the correct rewards and at this point we all should team up and help the game to grow since we don't want people leaving the game because of that, we already have a very low playerbase and doing that wouldn't help the community at all.
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3 · 1Helpful Woah! Sweet 2Love HahaYeah, giving the reward manually only to a part of affected players is a **** move.
I wasted so many hours running in the same boring levels to farm crash coins for doing steps, and I get nothing from it. I'm letdown by the team. I was planning on spending money on this game for cosmetics, but since I was treated this unfairly I probably won't. You still have a chance to redeem yourselves, King, and fix the issue you've created.
(EDITED by CM - Inappropriate/ abusive language)
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0 · Helpful Woah! Sweet Love HahaYeah, giving the reward manually only to a part of affected players is a selfish move and a bad excuse for laziness.
I wasted so many hours running in the same boring levels to farm crash coins for doing steps, and I get nothing from it. I even took screenshots just in case there was any doubt I'm eligible for event prizes. I'm letdown by the team. I was planning on spending money on this game for cosmetics, but since I was treated this unfairly I probably won't. I spent time reporting bugs and giving feedback, heck I even spent a little money on cosmetics already, and what do I get in return? A thankless team who doesn't want to fix their own mistakes (bugged event prize distribution) simply because I'm not from Canada/Malaysia.
If you have any shred of grace and honor, you shall send everyone affected by the event bug their rewards.
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2 · Helpful 1Woah! Sweet 1Love HahaThis is rude .. I think at the moment they are trying to fix this problem, we just need to understand that the game is not finalized and accept it
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1 · Helpful Woah! Sweet 1Love HahaHi guys,
Great news! We're working on sending their prize to all players who should have won in the event - You should see a pop up in your game showing up some time soon to inform you that your reward has been granted 🙌 Please note that this can take a few hours before it shows up in your game. So bear with us 😉
Again, we're sorry for the inconvenience and we'd like to thank you for your patience!
@suqd, I understand your frustration but please keep it respectful as we're all doing our best here. It's a learning curve for everyone and the whole team is working on making sure this does not happen again.
Thanks all and see you around the Community ✌️
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2 · Helpful Woah! Sweet 2Love Haha