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Account reset

DuintalDuintal Posts: 67 Level 3

Umm... So I opened the game, taped lab to collect ingredients and the updated privacy Policy message poped up. And then I got warped to the very first mission and all progress got wiped. I was thinking about saving my account "in a minute" for 3 days now:p , so no help there. Anything I can do?

I wasn't far into the game but it still hurts a bit..

Best Answer

  • MightyWolfMightyWolf Posts: 11,849 Legend
    Accepted Answer

    Hi @Duintal,

    So this is a issue while you play the game and it crashes for a few times and sometimes when you open the game after the crash you might be seeing the game data been wiped out for no reason!

    But if you save your progress into King Account before, you can login again after completing the tutorial and good to go, otherwise you lose your progress forever!

    Next time, save your progress with a King Account just in case that you not gonna lose anything... ๐Ÿ˜‰

    However the team are trying to smoothly things out and well this issue could be fixed later this month but I'm recommend you to wait for the Global Launch with a full optional update that will fix everything! ๐Ÿ‘

    Hope that helps, have a great day! ๐Ÿ€

    See you in Wumpa Island... ๐Ÿ‡

    Accepted Answer

    ๐Ÿฉ Candy Crush Friends Saga ๐Ÿฎ

    ๐Ÿ’ž FRIENDS' BATTLE ROYALE 2021: COSTUMES COLLECTIONS IS COMING! ๐Ÿ’“

    Get ready for the big battle, this time between favorite costumes... 4 Days left!

    Check this outย HEREย for more info! ๐Ÿฌ

    โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”

    ๐Ÿ’ป Follow my Social Media Account ๐Ÿ“ฒ

    ๐Ÿบ My Latest Crativities Collection ๐Ÿ‘‘ **Coming Soon**

    ๐ŸŽฎ My Favorite King Games Progress ๐Ÿ“ฑ **Updated: January 21st, 2021**

Answers

  • Hey! Would you like to give us your opinion?

  • MightyWolfMightyWolf Posts: 11,849 Legend
    Accepted Answer

    Hi @Duintal,

    So this is a issue while you play the game and it crashes for a few times and sometimes when you open the game after the crash you might be seeing the game data been wiped out for no reason!

    But if you save your progress into King Account before, you can login again after completing the tutorial and good to go, otherwise you lose your progress forever!

    Next time, save your progress with a King Account just in case that you not gonna lose anything... ๐Ÿ˜‰

    However the team are trying to smoothly things out and well this issue could be fixed later this month but I'm recommend you to wait for the Global Launch with a full optional update that will fix everything! ๐Ÿ‘

    Hope that helps, have a great day! ๐Ÿ€

    See you in Wumpa Island... ๐Ÿ‡

    Accepted Answer

    ๐Ÿฉ Candy Crush Friends Saga ๐Ÿฎ

    ๐Ÿ’ž FRIENDS' BATTLE ROYALE 2021: COSTUMES COLLECTIONS IS COMING! ๐Ÿ’“

    Get ready for the big battle, this time between favorite costumes... 4 Days left!

    Check this outย HEREย for more info! ๐Ÿฌ

    โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”

    ๐Ÿ’ป Follow my Social Media Account ๐Ÿ“ฒ

    ๐Ÿบ My Latest Crativities Collection ๐Ÿ‘‘ **Coming Soon**

    ๐ŸŽฎ My Favorite King Games Progress ๐Ÿ“ฑ **Updated: January 21st, 2021**

  • DuintalDuintal Posts: 67 Level 3

    Thanks @MightyWolf for fast answer, I am going to bind account asap! Lucky for me I was not far into the game:)

  • MightyWolfMightyWolf Posts: 11,849 Legend

    You are welcome... ๐Ÿ˜‰

    @Duintal - Good luck with playing the game with a fresh new progress and i wish that you can completing the game fast this time... You can do it!

    ๐Ÿฉ Candy Crush Friends Saga ๐Ÿฎ

    ๐Ÿ’ž FRIENDS' BATTLE ROYALE 2021: COSTUMES COLLECTIONS IS COMING! ๐Ÿ’“

    Get ready for the big battle, this time between favorite costumes... 4 Days left!

    Check this outย HEREย for more info! ๐Ÿฌ

    โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”

    ๐Ÿ’ป Follow my Social Media Account ๐Ÿ“ฒ

    ๐Ÿบ My Latest Crativities Collection ๐Ÿ‘‘ **Coming Soon**

    ๐ŸŽฎ My Favorite King Games Progress ๐Ÿ“ฑ **Updated: January 21st, 2021**

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