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My Game Crashed And I Lost 15 Minutes Of Progress

Raja123_KingRaja123_King Posts: 13 Level 2

I Was Playing Crash On The Run And I Was On A Collection Run And Then My Game Crashed And I Lost 800 Wumpa Fruit And 5008 Steps And When I Got Back In My 15 Minute Progress Was Gone. I Would Like To Receive The Items I Lost. I Sent An Email To King. So Is There A Way To Get Them Back? I Have A King Account And I Thought It Would Auto Save My Progress But It Turns Out It Saves When You Return To The Base. Sadly I Have No Screenshots But It Happened Somewhere Between 3:10pm-3:25pm. So Could Anyone Help?

Answers

  • W35GamerW35Gamer Posts: 172 Level 3

    The COTR team is very busy with the game fixing bugs and implementing new things. I'm sorry but it's very unlikely they would give 10~15 minutes of your progress lost since they would need to check the data to see the reports from your game, and them do a lot of other process to give the right amount of resources for you. Just a comparison, when the season ended i didn't received the rewards for the first place, even after they distributed for everybody so i sent a message for they and it took a few hours to put the purple crystals for the 1st place (it's much more complicated than you think). I don't think they would spent a few hours to restore 10~15 minutes of progress you lost since you can get what you lost very quick and it wasn't something really important like purple crystals or a lot of weapons and resources.

  • Hey! Would you like to give us your opinion?

  • MightyWolfMightyWolf Posts: 11,849 Legend

    Hi @Raja123_King,

    Alright, the game has a lot of issues at the moment, even inside the gameplay and the team right now is working so hard for smoothly things out and fix every bug so wait until January 2021 for an optional update of the game or better wait for the global launch!

    Hope that helps...

    See you in Wumpa Island!

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