This is the last photo I took before I noticed I lost any steps, but I know after one of my runs I had over 80,000 steps.
And this is a photo I took today. I did spend 10K of my apples because it’s only 50 trophies vs. 200 and I was hoping it would motivate the other players to gain more trophies too.
It feels like part of your life was wasted. I realize this is a new game and glitches can happen. At the same time we could have spent time doing other things, but we chose to invest time and sometimes money into a game that unexpectedly (glitch) took away the steps that we’ve earned.
I really like the game. I just want them to give us our steps back.
This has always been the price of playing a game in its first few months. Just like a newborn, it’s painful to deal with at first 😂. It really should take 10K maximum everytime you fail and refuse to watch an ad or pay with crystals, not EVERY single step you had AND absolutely NO warning whatsoever on top of that 🥲
Guys today after playing "The Lab" in the "Wrap Island" I lost my 140k steps guys, I was saving them for later and now I Have exactly 0, ZEROOO.
It’s a lesson learned. I rarely play video games and I stopped buying systems after PS2... When I saw Crash Bandicoot for the phone I thought it would just be okay, but I ended up really loving it (minus the missing steps).
Island: Ice Warp Island
Stage: The Lab
Henchman: Frosty Araknid, Level 2
Bug/Scenario: I died, continued without ads, then manually quitted the stage. Afterwards discovered that my accumulated step total from all previous runs that weren't exchanged for trophies, which was 73k, had been lost/wiped.
Expectation: This hasn't happened again as I've died a few times since then but now I always continue with ads until I can warp back to base since I fear losing accumulated step total again. I'm now at 100k+ steps and haven't experienced the bug again. However I am expecting that when this bug is fixed, that we are re-credited with our lost/wiped accumulated step total(s) or provided with equal compensation
I feel especially sorry for those who can't accumulate steps anymore 😞
Game froze after watching a 30 second ad and it didn’t save my steps. At this point i think using the steps glitch is fair justice 😪 I’m not going to, but i really wouldn't blame any one for doing so. A bug to fight a bug if you get what i mean. At least until both of them gets fixed soon hopefully
Henchman: Frosty Zombot, Level 1
Bug/Scenario: I died twice, continued with ads, then on the 3rd time, I could only continue with diamonds so I just let the timer expire and then hit continue but now my 100k accumulated step total is gone and now I only have 600 from the henchman run
Just adding my +1 to this, around 7k steps before and realised a few days ago it went back to zero. Because I noticed late its now back up to around 1k, I really hope they take into account what we had before and what we've earned since this bug occurred so we don't lose any steps.
I also noticed this around the time of unlocking *The Lab*
Lost my troffees and never once cheated... 😠
So buged ....
I see that Im not the only one who experienced that bug. I lost all my 1,070,000 steps which was planning to save and transform into trophies for the next event. Imagine how I felt when my game closed by itself, I opened it again and noticed that my steps went back to 0. Support said that they cant help me with getting my steps back. After that i lost interest in the game.
I keep going to the totem to trade in my steps and it always says 0. I have never abused this game. I wish there was a fix... Really worried I am not going to be able to earn top tier skin at this point... Which is what I paid money for the season... I really wanted the evil crash skin.... 😭
What a great answer!! "Its under investigation"
Really? I lost 1.5 million steps and you cant post something more useful?
Thanks for nothing.
You really dont respect the customers.
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Hey! Would you like to give us your opinion?