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Invisible objects , no opportunity to continue

Emmanouil
Emmanouil Posts: 35 Level 2

I stucked somehow and never had the opportunity to save my steps. I lost over 920k steps.

Can you fix it please???

I'm daily player since 24th march , you can see aswell my pure progress, i hope to get back my steps.

Thanks

Emmanouil

[email protected]

@QueenMia

@MightyWolf

@Diamond_dogs@Diamond Lim

@Diamond_dogs @W35Gamer @w3asel7

Best Answers

  • [Deleted User]
    [Deleted User] Posts: 306 Level 2
    Answer βœ“

    This bug will be fixed... πŸ›βœ…

    @Emmanouil - This issue is under investigation and will hopefully be fixed soon... Please keep your app updated to get all fixes as soon as they are released!

    ⚠️ Remember: Your steps will be missing however even after the fix was here so please you have to reach ou the Support team so they can restore the missing steps for you!

  • Emmanouil
    Emmanouil Posts: 35 Level 2
    edited May 2021 Answer βœ“

    https://youtu.be/JTWI-jVUhKg

    @MightyWolf

    Here is a proof that i dont lie about my steps.

    The video uploaded yesterday , thats why i have 899k steps.

    Hope to get my steps back , becausei keep ky steps up to use them in new season.

    I feel terrible about that loss .

    I hope moderators will understand and give them back.

  • Emmanouil
    Emmanouil Posts: 35 Level 2
    Answer βœ“

    Hello

    @QueenMia

    @MightyWolf

    @W35Gamer

    After 4 days and daily connection with King Player Support, the problem still remains , and my steps never came back to me. To remind you 900k steps lost. I know that everyone want the best for the game but that situation is against me.

    I never cheat or had bad behaviour instead i express my ideas for the game, im playing a lot, i pay every month my pass.

    And i never demand something that i dont deserve.

    All i want is 900k steps or 9k trophies that are equal to 900k steps.

    You can credit to me 9k trophies

    I ask you politely, let me know if you are able to manage this situation solving it otherwise i cannot do my best for you and humiliate me like that.

Answers

  • [Deleted User]
    [Deleted User] Posts: 306 Level 2
    Answer βœ“

    This bug will be fixed... πŸ›βœ…

    @Emmanouil - This issue is under investigation and will hopefully be fixed soon... Please keep your app updated to get all fixes as soon as they are released!

    ⚠️ Remember: Your steps will be missing however even after the fix was here so please you have to reach ou the Support team so they can restore the missing steps for you!

  • Emmanouil
    Emmanouil Posts: 35 Level 2
    edited May 2021 Answer βœ“

    https://youtu.be/JTWI-jVUhKg

    @MightyWolf

    Here is a proof that i dont lie about my steps.

    The video uploaded yesterday , thats why i have 899k steps.

    Hope to get my steps back , becausei keep ky steps up to use them in new season.

    I feel terrible about that loss .

    I hope moderators will understand and give them back.

  • Roshwerth
    Roshwerth Posts: 108 Level 2

    The same thing happened to my mother, she lost some passes due to some error in the game to one that has not happened to me, buying your status, open to wait for a future update

  • Emmanouil
    Emmanouil Posts: 35 Level 2
    Answer βœ“

    Hello

    @QueenMia

    @MightyWolf

    @W35Gamer

    After 4 days and daily connection with King Player Support, the problem still remains , and my steps never came back to me. To remind you 900k steps lost. I know that everyone want the best for the game but that situation is against me.

    I never cheat or had bad behaviour instead i express my ideas for the game, im playing a lot, i pay every month my pass.

    And i never demand something that i dont deserve.

    All i want is 900k steps or 9k trophies that are equal to 900k steps.

    You can credit to me 9k trophies

    I ask you politely, let me know if you are able to manage this situation solving it otherwise i cannot do my best for you and humiliate me like that.

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