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Game is locked

CrownellCrownell Posts: 5 Level 2
edited July 6 in Support

Hello there,

my progress is locked due to bug. Everytime I open game I’ll get “multiverse disturbence” tab which I close and then “thank you for your purchase” tab which I can’t close at all..

I tried reinstall the game but after logging back to my account it happened again

Info

Name: Crownell

Player ID: 12442665551

Game build: Latest iOS public release (1.50.67)

Device: iPhone 11 pro

EDIT: Again I tried to reinstall the game, this time I tried to complete whole tutorial, after that it happened again.. I didn’t even link my account or purchase something..

Please fix your game or remove it from App Store.


EDIT2: Finally managed to login into my account but everytime I close game, I need to repeat certain process. Reinstall game, complete first run in tutorial, then link account.

Answers

  • CrownellCrownell Posts: 5 Level 2

    I updated to version 1.60.44 and still have this problem..

    Video proof ( remove the brackets, i can’t post links )

    https://youtube(.)com/shorts/-FpN_loPzPo?feature=share

  • Hey! Would you like to give us your opinion?

  • CrownellCrownell Posts: 5 Level 2
  • DimenzioDimenzio Posts: 607 Crash On the Run Moderator

    Hey there 👋

    I'm sorry to hear that you have problems playing the game, but thanks for your report, I'll forward it to the team right away. 😃

  • CrownellCrownell Posts: 5 Level 2

    I didn’t recieve any season rewards.. And when I try to buy new bandicoot pass it will restart my game..

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