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Cannot enter the game (23/7/2021)

nanana99nanana99 Posts: 27 Level 2
edited July 23 in Support

Was it the server issue or just me?

could not enter game, keep freezing in the main screen, without any loading % indication.

So annoying besides the Crash bugs.

Bandicot, ready for the Crash?

-Checked not my network issue, was fine with other games and webpages.

-Already deleted and reinstalled the App but still the same

-Device: IP12 pro

Best Answer


  • Hey! Would you like to give us your opinion?

  • nanana99nanana99 Posts: 27 Level 2


    suddenly can enter the game, apparently the server problem!!!but since I reinstalled the app, all progress lost and now have to start the tutorial all over again!!

    i did have made the King account, hopefully can restore the progress , otherwise Bye this game, bye King.

  • nanana99nanana99 Posts: 27 Level 2

    Now freezed at the main screen again!!

    still haven’t pass the Movie length long tutorial!

    how can i restore the progress with the king account?

  • nanana99nanana99 Posts: 27 Level 2

    Pls teach me how to login to the existing King account to restore the progress? Already got 120 gems!!

  • nanana99nanana99 Posts: 27 Level 2

    All persons encountered this?

  • alezioalezio Posts: 269 Level 3

    Weird. For me it says My account, but for you it says Save progress.

    Maybe you have a problem with your internet connection?

  • nanana99nanana99 Posts: 27 Level 2

    Cuz I deleted and reinstalled the app.

    now havent logined the King account yet

  • nanana99nanana99 Posts: 27 Level 2

    Okay now, obviously was the server problem, wasted half day of farming time and mobile data and my fingers fatigue

  • alezioalezio Posts: 269 Level 3

    Nice, so did you press on the save progress or did it say to enter your king account?

    Because when i did uninstall/install the game i did not remember exactly hehe

  • nanana99nanana99 Posts: 27 Level 2

    After reinstalled, u were forced to play the unskippable tremendously movie-long tutorial, then u click on the save progress button which u can reinstate your progress by entering your old King account.

  • hechicerillahechicerilla Posts: 9,494 Ambassador
    Accepted Answer

    Hello @nanana99

    I'm sorry that neither @Dimenzio nor @Peti321 who are the moderators here, have come to answer your messages

    I hope that your problems in your game are already solved. Otherwise, do not hesitate to contact us again.

    Thanks and keep enjoying

    Accepted Answer

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