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What did I do wrong?

XNtricityXNtricity Posts: 84 Level 3
edited August 2021 in Discussions

A few days ago, I noticed that my trophies were not being included in my team's total. I currently have just over 33k, and my team is 7k behind the 2nd place team. If mine were counted, we would be firmly in 2nd. I submitted a support ticket, and got an email back that said:

"...while I'm sad to hear that you're not having the best experience with Crash: On the Run, we have detected activities that may not follow the rules of the game. We are actively keeping an eye on our players, and we take action to make sure that Crash: On the Run is fair and balanced."

All I do is run around collecting ingredients, then exchange those ingredients for wumpa, and cash in the wumpa and my steps. I don't understand what rule that breaks or what unfair advantage that creates. Has anyone else had this happen to them? Is there an appeal process or something??


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