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SEASON 4 REWARD ISSUE

Andrew1009Andrew1009 Posts: 298 Level 3

On 16th August 2021 during Season 4 ended, I can't claim reward due to bug.

After reinstall the game, Season 5 pop up, but I missed Season 4 reward.

Of course, previous trophies didn't reset.

I have made a contract through support and all I got was 20 Purple Crystal.😑

It's been more than three weeks since season 5 start, and I still did not received any Season 4 reward.

What should I do it now?

Best Answers

  • Andrew1009Andrew1009 Posts: 298 Level 3
    Accepted Answer

    I don't mind this issue if I can't receive this season reward. I already know I can't get this reward.

    What I worry is, if this issue happen to everyone again,

    Are they going to give 20 Purple Crystals only, rather than season reward ranking, again?

    Are they telling me this game is Fresh Out Of The Oven plus please rest assured that our hard-working studio will take care of this issue, again?

    This is how it works when you contact with supporter. 😐

    Accepted Answer
  • Hey! Would you like to give us your opinion?

  • hechicerillahechicerilla Posts: 10,013 Ambassador
    Accepted Answer

    No need, honey.

    I am sorry that it is so.

    Of course the Studio takes all these reports into account and always fixes the bugs so they don't happen to others. Maybe if you reconnect with technical support directly from your game and explain everything that happened, maybe they can do something else for you. I hope so. Thanks again and keep enjoying

    Accepted Answer
  • Andrew1009Andrew1009 Posts: 298 Level 3
    Accepted Answer

    I got Season 4 reward. Thank you very much, @QueenMia ,@Peti321 , @Dimenzio and @hechicerilla .

    This conversation can be closed. Thank you. πŸ™‚

    Accepted Answer

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