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I have seen King promotions – are these genuine?
The King brand is very visible in media and considered by many as a mark of quality in gaming. Due to this, sometimes you'll see features, events, offers, and promotions which look like King branded items. Unfortunately, many of these are not genuine and we do as much as we can to ensure you are not misled. King only run…
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My game keeps freezing or crashing – what should I do?
In some rare circumstances, you might find that your game freezes or crashes. If you’re having these types of problems while playing the game, we recommended that you do a few housekeeping steps on your device. Please try all the options below to resolve the issue: * Force close all apps and restart your device, making…
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How do I transfer my progress between devices?
If you would like to play Crash Bandicoot: On the Run on more than one device, that’s easy to do! Simply create a King Account and then use this to easily switch between devices and access your game progress wherever you play.
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How do I save my game?
Once you have created an account using one of the available methods and signed into the game, your game will save automatically! To reduce the potential for any lost progress issues, please verify that you are connected to the internet while playing your game.
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Do I need an account to play?
You don’t need an account to start crashing through the Multiverse, but it’s a good idea to create one so that you can save your progress. This means that if you ever need to reinstall the game, you’ll be able to start where you left off! By creating a King account, you can rest assured that your progress will always be…
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My team leader is inactive – what should I do?
If your Team Leader isn’t active, don’t fear! There is a system in Crash Bandicoot: On the Run that means if a guild leader does not participate in a full season, they will automatically be demoted. The highest-ranking guild member will take their place, and the demoted leader will become a co-leader. This system makes…
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Why don't I have a feature but my friend does?
The Crash Bandicoot: On the Run team is always looking for ways to make the game as amazing as possible. Whenever we create a new feature, we always like to test it with a randomly selected group of players first. Based on their feedback, decide whether it's something we want to roll out to all our players or not. We…
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How do I report abuse?
When you play our games, you agree to our Terms of Use. Our Terms of Use help clarify a number of things about our games, including making sure our players are fun and friendly. We hope that all of our players play by the rules, but if they don’t, please report any abusive and inappropriate content using the ‘Contact Us’…
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How do I delete my account?
Your player profile is vital as it stores your progress in any game, plus any items you may have purchased, such as Purple Crystals. It also contains your entire purchase history and your friends list if you have a King account. Removing this data is irreversible, so it's important you consider these factors before making…
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Terms of Use
Our Terms of Use policy clarifies a number of important things about our game such as how we respect your privacy, intellectual property and branding in the games owned by King. The terms and conditions are a detailed document held on our website, accessible to all King players.