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XNtricity

Level 2

Discussions

6

Comments

41

Points

74

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24
Avatar

XNtricity

Level 2

Discussions

6

Comments

41

Points

74

Badges

24

XNtricity Level 2

About

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XNtricity
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Member, consented
Points
74
Badges
24
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47

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25 Comments5 Love5 HahaPopular5 HelpfulHelpful10 CommentsCOTR 50K WumpasCOTR 30K WumpasCOTR 10K WumpasCOTR 120 Power GemsCOTR 80 Power GemsCOTR 45 Power GemsCOTR 10K Crash PointsCOTR 5000 Crash PointsCOTR 2500 Crash PointsCOTR Level 10COTR Level 305 CommentsPhotogenic2 CommentsCrash Aku Aku, Community ProtectorName DropperFirst Dive

Comments

  • So I have never stopped reaching out in every way I could think of, trying to get anyone to listen. Posts here, dm to QueenMia, support tickets, I even searched LinkedIn for King employees who might know who to contact. I don't know which, but one of them worked and I am back from the ban!
  • 100% agree. I was just thinking that Reyro Crash and Coco should get a retro-looking Aku Aku mask too!
  • Well, @Dimenzio @hechicerilla I am thoroughly unimpressed. It is now two and a half weeks since I messaged @QueenMia and nine days since you said you would pass this along and I have not heard even an acknowledgement that she got my message. King has some of the worst customer service that I have ever seen. I honestly…
  • Wait, you are actively killing off the other 2 runners? How do you do that??
  • And on the subject of chraters... The real cheaters run rampant finding ways to dump millions of trophies last-minute to steal first place from some teams, then disappear without a trace. Meanwhile, King's "very robust" anti-cheat screening program provides false-positives and then bans honest players like me not just for…
  • I hope this helps. Thank you!
  • I sent QueenMia a private message on Sept. 10 and Sept. 15. How long should I really have to wait to even be acknowledged? Nobody from King has responded to any of my emails or messages in over a week, and the season is over in a day and a half....
  • @hechicerilla it has been almost a week, and I still have no response from QueenMia. It has been almost as long since anyone from Customet Support has gotten back to me. It's as though they are all just trying to ignore me hoping that I will go away...
  • That may be how it is, but that doesn't mean it's how it should (or or even could) be. I still have several irons in several fires, so I'm not going to give up yet.
  • Well, that's not ok...🤔
  • I completely understand that it may take some time from QueenMia. I know I'm not the only one who has asked her for help! I know it won't be easy to prove, but I still have to try. I owe it to my team. Plus, they keep telling me how "robust" their anti-cheat program is, but I keep reading players' posts on the Community…
  • I have reached out to them at least 4 different times, trying to get through to a person who could take an objective look at the situation. Each and every time, I received responses that were just a mix and match of the same 4 or 5 different sentences, word for word (matching emotions included). Also, each time that I…
  • By the way, I'm almost certain that I have only been corresponding with bots, not real people. That would explain alot about why their support has been so bad.
  • @QueenMia - What can I do? I keep hitting dead ends, and my team really needs me! Please help!
  • I have been told this by a few others in the community, but my problem is this: There is no rule against running around. Anywhere. Trust me, I read the King Games: Terms of Use end to end. I didn't even get any notice or warning that would indicate to me that it was even implicitly frowned upon. I just noticed one day that…
  • So are they saying that false positives NEVER happen? I have never tried to cheat, nor would I even know how. This has been one of the most surreal and frustrating experiences that I have ever had with a Customer Service group. I honestly don't even know what to say, so let me ask you: how does someone in my position…
  • @Peti321 any thoughts?
  • The following is directly from their email: "I understand this regarding the issue you have been encountering where trophies do not count in your team correct? I will try to assist you the best I can. We actively keep an eye on our players and when necessary we take action to ensure the game is fair and balanced for all.…
  • I have been softbanned, and I have never even tried to cheat. Support is being MADDENINGLY unwilling to help. All they do is email me back with the same 4 or 5 copy/paste responses, and we get nowhere. My team has been very patient, but I can't really expect them to carry a zero-trophy-player forever. I don't honestly know…
  • That is exactly what is happening to me. Nobody is helping me. It is outrageous. If you get yourself figured out, please get back on here and let me know how you did it. If I get myself figured out, I'll do the same too.
  • Sorry; their names all LOOK different. 😋
  • I have been only getting one per day. I wonder if it is the same issue.
  • Yikes. I hope you feel better after talking down at someone you never met before. It's pretty arrogant of you to think that your way of playing is the only legitimate way to play, and everyone else is cheater with no skill whatsoever who not only isn't worthy of your team, but doesn't even deserve to be allowed to play the…
  • ...with no way to hold them accountable. All they have said is, 'Our system detected that you may have broken the rules of the game. We can't say what you did, and we won't be reviewing it.' All I have is the first name of the person from Support who emailed me back. I don't even know how to get in touch with the same…
  • It really stinks though because I have 200/200 power gems. These seasonal contests are pretty much the only thing I have to play for right now. Plus, nowhere in any of the Terms and Conditions does it say anything about rules like that. @QueenMia , any ideas? There has to be some way to ask for an appeal, someone that I…
  • Same here, and Support wouldn't even tell me why. (see my post in this forum for details).
  • Ps - Someone in the discussions asked if I had gone on any really long runs in any particular map. Yes, I ran around Turtle Woods for a while one day to get steps. No, I don't think that merits a disqualification and radio silence from Support. Am I wrong?
  • @RealEnes PLEASE keep us posted. I just got disqualified as well, and without saying anything about what I did, Support told me they would not answer any more emails about this (I only sent 2). Seriously frustrating.