Bug on level 321 diamond diaries

Hi Giorgia- Thanks for letting us know. I am going to send you a private message so that I can check your account.

Please look for the envelope icon in King Care, in the top right hand corner of your screen.

Thanks!

All comments

Hi Jo, and thanks for posting!

I'm sorry you've been having issues with the level too. I'll send you a private message to explain how to proceed. Check your inbox! For this, click on the envelop on the top right hand corner, next to your avatar. Remember to tilt your screen if you're using your mobile.

Speak soon

Mia

Jo_Gaming_Raseta

I have the same problem 3 times I have reached the highest water level, diamond drops, and then disappears. I am playing on a laptop via facebook.

Just tried again, make that 4 times

Hi Giorgia- Thanks for letting us know. I am going to send you a private message so that I can check your account.

Please look for the envelope icon in King Care, in the top right hand corner of your screen.

Thanks!

I' ve reinstalled this afternoon the app but problem not solved i have the last update and mg telephone is update. There is not solution

Hi Giorgia,

This is such a weird issue! I checked with the Studio and they made a release this morning to update the game. Can I ask you to reinstall the App once last time please to make sure the latest updates from this morning are there?

Once you've done that, the level should be showing as normal. Could you please confirm to me if all is fine then?

Thanks a lot, and again, sorry for the inconvenience.

Mia

Yes, i play with Android. I have updated the game and i ha e tryed to reinstall the game but the problem is not solved

Thanks Giorgia. I'm checking with the Studio to see if there's a glitch or something but from what I can see, other players are passing the level, so it does not seem to be a general problem.

Are you playing on your Android mobile? Can I please ask you to make sure the App is up-to-date and re-install the game to see if that solves the problem? Please let me know!

Thank you

the diamond falls when the perfume level increases. I tried in many ways. even with the perfume level at its best, bursting all the bottles, the diamond falls and then disappears

Thanks for the screenshot, Giorgia. There's a glitch, indeed. However, the diamond should not have moved at all since the perfume level is not high enough.

Does the game start with the diamond at the bottom like on your screenshot or does it fall at the end of the level regardless if there's enough perfume or not?

Thanks!

https://www.youtube.com/watch?v=WQ-ldwjtDGw

Hey Giorgia,

You would need to access the site through a PC or laptop if that's possible. However, I found a video that shows how the level should go - Do you mean that the diamond is not getting pushed as it shows on the video around 1'09?

Thanks in advance!

Mia

When diamond falls on the platform, it disappears. I have the screenshot. How can send you the screenshot?

Ciao Giorgia,

Thank you for posting! I had a look at the level and everything is working fine it seems. Could you please give me a bit more details maybe and send a screenshot? A screenshot would be very helpful for us to understand the problem.

Also, make sure your game is up to date on your mobile or PC. I can see your playing from Android, is that correct?

Thanks Giorgia, I'll be looking forward to your reply

Mia

Have you got news about my problem?thank you

Just hang in there! They aren't here for the weekend, but I will make sure on Monday that the Mod sees this immediately. Have a great weekend!

Ok, I'm waiting for news

Hello there Giorgia! I will pass this on to the Moderators immediately so they can contact the Studio to find a fix for it. I am so sorry about this and I will let you know if I hear anything about this. Thanks for writing and have a great day.

Welcome! 👋

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Accepted answers

Hi Giorgia- Thanks for letting us know. I am going to send you a private message so that I can check your account.

Please look for the envelope icon in King Care, in the top right hand corner of your screen.

Thanks!

All comments

Ok, I'm waiting for news

Just hang in there! They aren't here for the weekend, but I will make sure on Monday that the Mod sees this immediately. Have a great weekend!

Have you got news about my problem?thank you

Ciao Giorgia,

Also, make sure your game is up to date on your mobile or PC. I can see your playing from Android, is that correct?

Thanks Giorgia, I'll be looking forward to your reply

Mia

When diamond falls on the platform, it disappears. I have the screenshot. How can send you the screenshot?

https://www.youtube.com/watch?v=WQ-ldwjtDGw

Hey Giorgia,

Thanks in advance!

Mia

Thanks for the screenshot, Giorgia. There's a glitch, indeed. However, the diamond should not have moved at all since the perfume level is not high enough.

Does the game start with the diamond at the bottom like on your screenshot or does it fall at the end of the level regardless if there's enough perfume or not?

Thanks!

the diamond falls when the perfume level increases. I tried in many ways. even with the perfume level at its best, bursting all the bottles, the diamond falls and then disappears

Thanks Giorgia. I'm checking with the Studio to see if there's a glitch or something but from what I can see, other players are passing the level, so it does not seem to be a general problem.

Are you playing on your Android mobile? Can I please ask you to make sure the App is up-to-date and re-install the game to see if that solves the problem? Please let me know!

Thank you

Yes, i play with Android. I have updated the game and i ha e tryed to reinstall the game but the problem is not solved

Hi Giorgia,

Once you've done that, the level should be showing as normal. Could you please confirm to me if all is fine then?

Thanks a lot, and again, sorry for the inconvenience.

Mia

I' ve reinstalled this afternoon the app but problem not solved i have the last update and mg telephone is update. There is not solution

Hi Giorgia- Thanks for letting us know. I am going to send you a private message so that I can check your account.

Please look for the envelope icon in King Care, in the top right hand corner of your screen.

Thanks!

Jo_Gaming_Raseta

I have the same problem 3 times I have reached the highest water level, diamond drops, and then disappears. I am playing on a laptop via facebook.

Just tried again, make that 4 times