The unlimited lives Booster I have received from the Chest kept disappearing!!!

Pummy RajPummy Raj Posts: 2,455 Superstar
edited January 17 in Support

Hello! Yesterday, when I opened a chest box, I got 6 hours of lives (it said RARE) along with 2 other boosters.  I had to log out.  When I went back to the game, it did not show those 5+ hours instead it was still charging 2 life or so.  

Same thing happened today, but it was the 1 hour along with the "Birds" booster & a hammer.  But, the hammer was NOT added.  I tried to refresh the screen thinking that I will get the Hammer....  To my surprise, NO HAMMER & the lives were 0. 

If it matters, both of these happened on my laptop.  

Can you please do something?  Thanks a lot!

You can find out more about our Superstars here
** Want to win some Gold Bars / free boosters **
ALPHA BETTY (21st June) -- http://to.king.com/3sDp 
BLOSSOM BLAST (July 4th) -- http://to.king.com/Oc0h
CANDY CRUSH (4th June) -- http://to.king.com/M9Yd
CANDY FRIENDS (June 25th) --  http://to.king.com/FhMO
CANDY SODA SURVEY -- http://to.king.com/kbmo
DIAMOND DIARIES (July 15th) -- http://to.king.com/Fchw
250 Gold Bars PET PUZZLE --  http://to.king.com/3muO
10 Gold Bars to WIN a Hard Level in PET PUZZLE --  http://to.king.com/K3Cn

Answers

  • Laura_GrosvenorLaura_Grosvenor Posts: 1,575 ✭✭✭✭
    edited July 2018

    Hello there Pummy. I will send this to the Moderator, who will be able to help you more with this issue. I know on another of the games, there has been some issues with the Unlimited lives booster, but I wasn't aware that if it is affecting this game too. Thanks for bringing this up. I will let them know and someone should get in touch with you as soon as they come in on Monday. Thanks for writing! Have a wonderful day.

  • Pummy RajPummy Raj Posts: 2,455 Superstar

    Hello there Pummy. I will send this to the Moderator, who will be able to help you more with this issue. I know on another of the games, there has been some issues with the Unlimited lives booster, but I wasn't aware that if it is affecting this game too. Thanks for bringing this up. I will let them know and someone should get in touch with you as soon as they come in on Monday. Thanks for writing! Have a wonderful day.

    Great to know that somebody from KING did read my Question & soon will follow up with me.
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (21st June) -- http://to.king.com/3sDp 
    BLOSSOM BLAST (July 4th) -- http://to.king.com/Oc0h
    CANDY CRUSH (4th June) -- http://to.king.com/M9Yd
    CANDY FRIENDS (June 25th) --  http://to.king.com/FhMO
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    DIAMOND DIARIES (July 15th) -- http://to.king.com/Fchw
    250 Gold Bars PET PUZZLE --  http://to.king.com/3muO
    10 Gold Bars to WIN a Hard Level in PET PUZZLE --  http://to.king.com/K3Cn
  • COOL_D72COOL_D72 Posts: 12 ✭✭
    I had this issue last night too. Also on Laptop. This game is my favourite Facebook game, but issues like this and a few other things really spoil it.
  • Jelly JennyJelly Jenny Posts: 1,095 Community Moderator
    COOL_D72 said:
    I had this issue last night too. Also on Laptop. This game is my favourite Facebook game, but issues like this and a few other things really spoil it.
    Hi! I'm glad you found our brilliant Community!

    You're playing in Facebook, right? Do you get any error messages when try claiming the lives from the chest? 

    Are you the most brilliant Diamond Diaries racer? Fame, gold and glory here!
    Win Gold Bars for Blossom Blast here!
    Why Yeti is so happy? Answer and win Gold here! 
  • COOL_D72COOL_D72 Posts: 12 ✭✭
    Hi @Jelly_Jenny ; I did receive an error saying that 'I was experiencing an issue and we are working on it'. I do play on Facebook through my Laptop yeah. No harm done though. I love this game :)
  • Jelly JennyJelly Jenny Posts: 1,095 Community Moderator
    COOL_D72 said:
    Hi @Jelly_Jenny ; I did receive an error saying that 'I was experiencing an issue and we are working on it'. I do play on Facebook through my Laptop yeah. No harm done though. I love this game :)
    This issue in Facebook should be sorted out now, thankfully. If you still get this error message, please make sure to clear your browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache

    I added some Gold Bars to your game for you to enjoy. Have a Brilliant day!  

    Are you the most brilliant Diamond Diaries racer? Fame, gold and glory here!
    Win Gold Bars for Blossom Blast here!
    Why Yeti is so happy? Answer and win Gold here! 
  • COOL_D72COOL_D72 Posts: 12 ✭✭
    Wow thank you @Jelly_Jenny the gold bars was a nice surprise. Thank you so much :)
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