Game crashing or not loading in Facebook?

Jelly_JennyJelly_Jenny Posts: 570 Community Moderator

If your game is not loading or the game is crashing, we recommend trying these steps:

  • Make sure that the browser you are using is supported and up to date:

Supported browsers are Google Chrome, Mozilla Firefox , Microsoft Edge and Opera.

You can check if your browser is up to date by clicking this link: https://www.whatismybrowser.com

  • Also switching browsers may get you back playing right away
  • Close other open tabs and running programs in case they are slowing down your game.

If you still have issues getting on, check if you can open the game with a new private or incognito window.  You will get the option when you right click on the browser icon at the bottom of your desktop.

If you can open the game with that, it is likely that something in your browser or computer is stopping the game from running, to which the game developer has little control over. It can be an ad blocker, an antivirus program, an outdated bookmark to the game or an add-on in your browser. For that, the quickest workaround is to try another browser.



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