nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Discussions
Latest news about Diamond Diaries Saga
Support
Support — Get help here

Why can't I get the gold bar reward when I complete the diamond maps

sabmu1

Good day twice since yesterday I've completed the diamond diaries map to collect the diamonds and I have not been able to collect the reward, it says claim reward and when I click it, it just disappears. So far I have lost out on claiming 20 gold bars. What's going on can I get some sort of redress. Its not far that I'm catching my ass to collect the required diamonds to complete the maps and then nothing.... I'm really pissed cause I've waited patiently for the maps to come back

Find more posts tagged with

Want to reply?

Accepted answers

Jelly_Jenny

Hi sabmu1,

It looks like you got help from our Player Relations Team already?

If the issue persists, could you get back to them and it would be even more amazing if you could take a screenshot of how your game looks like when you try to collect them. Even if nothing happens.

Thanks

Jelly Jenny

All comments

ang5000

Thank you for the gold bars. i to have tried different thing but nothing works.

Jelly_Jenny

Deeliteful said:

Thank you for the gold bars. I have cleared the browser but it has not change anything. Still no jewellery pieces.

Psst.. I've sent you a message. I think I need to take a closer look at this.

Deeliteful

Thank you for the gold bars. I have cleared the browser but it has not change anything. Still no jewellery pieces.

Jelly_Jenny

@Deeliteful the Jewelry pieces in Facebook have been limited until just recently so I would recommend clearing your browser cache to see if that helps. http://www.wikihow.com/Clear-Your-Browser's-Cache

I have now added some Gold Bars to make up for the inconvenience caused.

Deeliteful

I am referring to no longer being offered the chance to collect diamond to make up an item of jewellery for extra rewards.

Jelly_Jenny

Deeliteful said:

Hi Jelly_Jenny. Thank you for looking into things for me. My id is: ID: 1184180223. Inaddition to the gold bars, I am not able to collect the diamonds for rewards.

Thanks! Do you mean you do not have the diamond counter?

Deeliteful

Hi Jelly_Jenny. Thank you for looking into things for me. My id is: ID: 1184180223. Inaddition to the gold bars, I am not able to collect the diamonds for rewards.

Jelly_Jenny

@ang5000 I've added some Gold Bars to make up for the missed out rewards.

@Deeliteful Could you look up your Facebook ID for me, please? You can locate it under the game board, just click "Find my ID". Thanks!

Deeliteful

I am having this problem. I have tried everything suggested and still cannot collet the gold bars.

ang5000

i have a #3 and when i click it, it says the gift is ready but something went wrong. please try again.

Jelly_Jenny

@malyssab
Sounds like you've done everything you can from your side. If you're still getting the error, rest assured the game studio has been notified about this. As it's the holiday season you might come across this issue for some time. I have added the missed out Gold Bars to your game though so you haven't lost anything.

Thanks for your patience

malyssab

Can you please tell me how to claim my gold bars in Diamond Diaries saga? I keep getting an error message that the gold bars are ready but something is wrong and I haven't been able to claim the gold bars. This has happened twice now so it's 20 gold bars that I am missing. I have tried using different browsers and incognito window, clearing cache, and all of the other tips you suggested but it won't work. Thanks for your help!

malyssab

Jelly_Jenny

@LylaQuenn1234
@Marcella_UX

Do you have the same issue - the reward just disappears?

Can you let me know what's the make and model of your devices, please?

Thanks

Jelly Jenny

LylaQuenn1234

Digite seu comentário

Marcella_UX

I'm having the same issue. I completed 4 diamond counter pieces since December 1st and NO REWARD! It says "Claim Reward" and nothing happens. Help!

LylaQuenn1234

Olá estou com o mesmo problema.
Como faço???

Jelly_Jenny

Jelly Jenny