Diamonds Missing

JennieMiler

After I finish a level I've noticed that my diamonds total changes. Yes I know I'm collecting but they keep fluctuating..... Higher, lower. Never the right amount. I go in to a level with 184....win 8. Should have 192. Finish next game, win 4 should have 196 but I still only have 192. Or less. 

Diamond Lim

Hello! @JennieMiler 👋
Welcome to King Community! 
Some of the players ask this question too.
Here are answers / replies to solve to fix this issue by Community Team on November 2018.
https://community.king.com/en/diamond-diaries-saga/discussion/246161/we-are-working-on-the-diamond-counter
I hope this helps! 😉
And you also check this level race! It's level 126! What's your score on level 126?

You make sure take a screenshot first on your final score! (Show level 126 and final score!) It's a few of days left! Hurry up! 

https://community.king.com/en/diamond-diaries-saga/discussion/258757/community-race-3-0-are-you-the-most-brilliant-racer/p1

Have a SASSY weekend and enjoy your joining this contest! 😊

JennieMiler

That post was from last year. I would hope whatever issue they had last year is fixed by now. 

Diamond Lim

Okay! @JennieMiler
I will ask Community Team to help you to solve any issues! 😉
Hello! @Jelly Jenny 👋
Can you help this Diamond Missing's issue? Thank you! 😊

Jelly_Jenny

Thanks @Lim!

Hi @JennieMiler

Your Diamond Counter doesn't disappear but the Diamond count doesn't add up? We could take a look at this if you could send me a screenshot from when you're collecting the Diamonds and then how the Counter looks like after you have collected them. 

For instructions how to take a screen shot, please visit:
www.take-a-screenshot.org

Without screenshots I can only recommend to ensure that you have the latest game app version. Here's how to update the game. 

JennieMiler

I was playing a level...had x amount of diamonds. At the end it was adding up my diamonds and said I had xx. When I finished my next level it added my new diamonds to x again....but not my xx total. Make sense?

JennieMiler

I'll try to screen shot it 

JennieMiler

Started out with 4 diamonds. Didn't complete the level but got 6 new diamonds. Total - 10

JennieMiler

Then tried level again and got 7 more. Total 17.

JennieMiler

Then finally passed the level and got all 8. Total should be 25.

JennieMiler

Just got out and back in and now it shows 25

Lucas_Yan_Maia

hi @jenniemiler 👋😄
this is normal when the counter does this, imagine that you have 32 diamonds and get 2 more diamonds you would get 34 diamonds, when the counter appears when it completes a level or fails on a level sometimes it is ta higher quantity of your diamonds.
example: 32💎 + 2💎 = 34💎
counter when complete or fails on one level (sometimes happens): 34💎 + 2💎 = 36💎
diamond counter on the map: 34💎

Lucas_Yan_Maia

to another way of fixing that which is to play without the WIFI
playing without the WIFI, the counter does the normal counting of diamonds
I hope it helped you 😉
HAVE A SASSY DAY😉💎✈

Diamond Lim

Good idea! Thanks for your tiping! @Lucas_Yan_Maia 👍

Jelly_Jenny

@JennieMiler so it looks like the middle calculation is incorrect - counter instead of counting to 25 Diamonds, it says 33 Diamonds. But in the end it calculates the Diamonds correctly to 25. 

We'll raise this with the game team and hopefully the middle calculation can be fixed soon. Thanks for reporting!