Purchased piggy bank did not get old bars

cwright31

after purchasing the full piggy bank i did not receive the bars. this is the 4th time this has happened both on my mobile and on pc!!!!

PummyRaj

Hello @cwright31, Hearty Welcome to the Diamond Diaries section of our friendly King Community:) 

I am sorry to hear that you have not received the Gold Bars you have purchased from your Piggy Bank!!  I would suggest you to contact the King Support team through this link receive your purchased items --->  https://soporto.king.com/contact

** While filling out, enter the TOPIC as "Problems with Purchase";
**  and the SUB-TOPIC as "Purchased Items Not Received"
** Explain briefly about the issue and Submit the form.

NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

Hoping for the Best!  Have a great rest of the weekend!

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

Lipstick_One

the same thing happened to me. I purchased my full piggy bank and didn't receive my gold bars and this is the 2nd time this happened and it's not fair that I have to go through this every time I play this or any other game. 

PummyRaj

Hello @cwright31, Hearty Welcome to the Diamond Diaries section of our friendly King Community:) 

I am sorry to hear that you have not received the Gold Bars you have purchased from your Piggy Bank!!  I would suggest you to contact the King Support team through this link receive your purchased items --->  https://soporto.king.com/contact

** While filling out, enter the TOPIC as "Problems with Purchase";
**  and the SUB-TOPIC as "Purchased Items Not Received"
** Explain briefly about the issue and Submit the form.

NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

Hoping for the Best!  Have a great rest of the weekend!

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

PummyRaj

Lipstick_One said:

the same thing happened to me. I purchased my full piggy bank and didn't receive my gold bars and this is the 2nd time this happened and it's not fair that I have to go through this every time I play this or any other game. 

Hello @Lipstick_One, Hearty Welcome to the Diamond Dairies section of our friendly King Community  

Please contact the King Support team and ask for their assistance.  Please see the steps I wrote in above post for @cwright31!  

I am writing you separately as I am concerned that you have mentioned this is happening every time you purchase your Piggy Bank and in all the games!!  That does not sound right at all to me!! 

Can you please tell me what other games, you had this issue before?  Just the games' names are enough for now.  We will talk further once you give me the names

Please post back by tapping on "Type your Comment" box located below.  

Talk to you soon!  Have a great rest of the day/evening!