How do I pass level 390 ?

martz187martz187 Posts: 1 Newbie

Diamond keeps getting stuck in a dip/ hole then goes off screen and no matter how many] bottles I pop the water rises but Diamond does NOT rise as it's suipposed to.Please help as I'm getting fed up and thinking of just uninstalling the game

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Answers

  • LadyRaffieLadyRaffie Posts: 2,747 Community Manager
    edited November 2019
    Hello @martz187 :)

    Welcome to our Community :hurrah:

    Could you do me a favour and take a screenshot to understand what's happening? 
    I'm going to report it to the Studio now, but in case they are not able to reproduce this issue it would be very helpful to understand what you see :chuffed:


    For instructions on how to take a screenshot, please visit:
    https://www.take-a-screenshot.org/

    Thanks and have a Sassy day :3

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  • Hey! Would you like to give us your opinion?

  • Diamond LimDiamond Lim Posts: 42,857 Diamond Diaries Moderator
    edited November 2019
    Hello! @martz187 👋
    Welcome to King Community! 👑

    Sorry for my little late reply! I think this level has NO problem while I play this game completed on mobile!
    I am not sure you play this game on what your device when you have this level issue's problem. You can take a screenshot what's happening your this level problem to show them? ( You can read it by Community Manager ) 

    And I have playing on level 390 on my 1st try (1 move left) on 27th May 2019! 
    ( Same question as stuck this level by previous player on 27th May 2019 ) 

    If are you still stucking on level 390?
    If yes, don't worry! Let me help you how to pass level 390! 😉

    Firstly, you link the keys first. (From picture 1 to 2) 


    Then, you can link vertical line ray OR cross ray OR star ray to blast the bottles (but collect not all of the bottles, also can! 😉) to float up the diamond! Finally the piston is working to push up the Diamond to the line! (From picture 3 to 4)


    So I complete this level easily! I wish you can pass this level when this level has no problem to play! Good luck! 👍

    I give you exciting news on this game, you don't forget to join this game's contests to chance to win Gold Bars! 😊
    So click here with a chance to win Gold bars! 
    ** You can see "Announcement" , that means you can join it to chance to win gold bars. And "Finished" , that means that contest is over or finished! **

    I hope you can join this game's contests and have a SASSY day! ❤️

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  • LadyRaffieLadyRaffie Posts: 2,747 Community Manager
    Hello @martz187 :)

    Welcome to our Community :hurrah:

    I've talked with the Studio and they made some changes to this level to improve the enjoyment in the game 

    Hope you like it! :3

    🥤 Celebrate Beverage Day!🍺 HERE I  💌 Celebrate Mother's Day! HERE 
    🚀 Star Wars Badge! HERE

    🍬 👑 NEW Event! Bubblegum Boom. Info HERE
      🏆 NEW Feature! Champions Streak. Info HERE

    🔥 Check our HOT topics HERE! 🔥

    Want to PLAY?
    🍭 Play Candy Crush Saga      🥤 Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga 
    🥭 Play Crash on the Run!   🍮Play Candy Crush Jelly Saga   🥕Play Farm Heroes Saga 
  • BadskatanBadskatan Posts: 2 Newbie
    The thing is that the piston does not pusch the diamond futher. It doesnt matter how many bottles I blast. The diamond is stuck at the piston and is out of sight.
  • LadyRaffieLadyRaffie Posts: 2,747 Community Manager
    Hello @Badskatan :)

    Welcome to our Community :hurrah:
    Could you please provide me with the following info? It would be very helpful to pass it on to the Studio so they can fix this issue :)
    - Model and version of your device

    To find this, follow these steps:
    For Android: Settings- About Phone - Model number ( something like SM-695F)
    For iOs: Settings -General -About - Model number(something like MRY42QL/A)

    - Game version 

    Thanks and have a Sassy day :3

    🥤 Celebrate Beverage Day!🍺 HERE I  💌 Celebrate Mother's Day! HERE 
    🚀 Star Wars Badge! HERE

    🍬 👑 NEW Event! Bubblegum Boom. Info HERE
      🏆 NEW Feature! Champions Streak. Info HERE

    🔥 Check our HOT topics HERE! 🔥

    Want to PLAY?
    🍭 Play Candy Crush Saga      🥤 Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga 
    🥭 Play Crash on the Run!   🍮Play Candy Crush Jelly Saga   🥕Play Farm Heroes Saga 
  • dbraydeedbraydee Posts: 5 Level 2

    Agree with others. No matter how many bottles I use, diamond never shows up. Been a week and I tried everything.

  • Diamond LimDiamond Lim Posts: 42,857 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    I know this level is still glitch as I see some players have asked this problem too especially they have still stuck on this level with PC mostly! 🤔

    So can you send your Game ID that they will help you to skip to Level 391? 😉 (How to find your Game ID)

    I will waiting for your response to answer! 😊

    💍 Diamond Diaries Guides and Polls 💍

    💍Join the Diamond Diaries Level 2000 Celebration HERE

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    Have a sassy day! ❤️

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  • dbraydeedbraydee Posts: 5 Level 2

    So, I was finally able to get passed this afternoon. Go to play this evening and now game is back to level 390 wanting me to pass AGAIN before I can advance to the next level. You don't need a screen shot or my computer(s) ID, you need to get rid of this level until fixed. In the meantime, all players should not have endure the "fun" I have had on this level. I wouldn't even mind paying to get past, but why bother if game is going to push me back like a groundhogs day where I a doomed to keep repeating.

  • Diamond LimDiamond Lim Posts: 42,857 Diamond Diaries Moderator

    Thank you for your answering! 😊

    Sorry to hear your problem. 😔

    So you just send your Game ID only that Community Team will help you to skip to Level 391 on this game? 😉 (How to find your Game ID)

    I will waiting for your response to answer! 😊

    💍 Diamond Diaries Guides and Polls 💍

    💍Join the Diamond Diaries Level 2000 Celebration HERE

    WIN Gold Bars and a BADGE in the Community Springtime Celebration Contest!!! HERE

    🌟 Win Gold Bars here! Help Lucy identify the characters 🌟

    Have a sassy day! ❤️

    Signature - Moderators 2021 DiDS Diamond Limpng

    ⭐️ Win Gold Bars here! ⭐️ Find the differences! (by @teresawallace44

    💍 Diamond Diaries Guides & Polls 💍


    👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games & More Topics on King Community! Let's help to create/vote amazing ideas here! 👑

  • dbraydeedbraydee Posts: 5 Level 2

    Sent Game ID and not response. Still caught in "groundhogs day". Yeah I can pass level 390 but not 391. When I tried to continue in order to win using bricks - game would not allow and no matter how many plays I have, 391 says I have none. So then I leave game and when I come back I am back to level 390. I sent game ID and no reply from King saying they addressed.

  • Diamond LimDiamond Lim Posts: 42,857 Diamond Diaries Moderator

    Thank you for your answering again. 😊

    Can you just tell me to send your Game ID then I will asking Community Team that I hope they will help you to skip to Level 391 on this game? 😉 (How to find your Game ID)

    I will waiting for your response to answer! 😊

    Signature - Moderators 2021 DiDS Diamond Limpng

    ⭐️ Win Gold Bars here! ⭐️ Find the differences! (by @teresawallace44

    💍 Diamond Diaries Guides & Polls 💍


    👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games & More Topics on King Community! Let's help to create/vote amazing ideas here! 👑

  • poissondodoucepoissondodouce Posts: 1 Newbie

    hello, same probleme with level 390.

    user ID : 11826514290


    thank you very much

  • dbraydeedbraydee Posts: 5 Level 2

    Fixed for about 10 minutes. I was even able to get to level 393. Next day, back to level 390. Caught in a loop that won't end. Didn't even try to play yesterday or today.

  • Diamond LimDiamond Lim Posts: 42,857 Diamond Diaries Moderator
    edited April 17

    Welcome to Sweet King Community! 👑

    Thank you for your sending Game ID. I will asking Community Team then they help you to skip to Level 391 on Monday. 😉

    💍 Diamond Diaries Guides and Polls 💍

    💍Join the Diamond Diaries Level 2000 Celebration HERE

    💍 Show your longest link shining charms and new sassy score here! 🤩

    🌟 Win Gold Bars here! Help Lucy identify the characters (General Contest) 🌟

    Have a sassy day! 😊

    Signature - Moderators 2021 DiDS Diamond Limpng

    ⭐️ Win Gold Bars here! ⭐️ Find the differences! (by @teresawallace44

    💍 Diamond Diaries Guides & Polls 💍


    👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games & More Topics on King Community! Let's help to create/vote amazing ideas here! 👑

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