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will not finish loading off FB or FB gameroom but other King titles work

elquinjena
elquinjena Posts: 1

Level 1

I have played Diamond Diaries sage using the FB gameroom and had no trouble until two days ago
game load but then cycles this
setting city routes..
searching for diamonds
preparing crafting tools
coloring charms

and wont go any further.
I can play other king games with no problems

is there an issue?


Answers

  • Diamond_Lim
    Diamond_Lim Posts: 167,266

    Hello! @elquinjena 👋

    Welcome to Sweet King Community! 👑

    Uh oh! Have you still trouble crashing or not loading on this game with using Facebook or Facebook Gameroom? 😢

    Don't worry about this problem! 😉

    You can click here (Facebook) 👈 (This solve discussion by Community Team) to read and follow troubleshooting steps of this problem (crashing/loading) that I hope this helps you can playing/opening this game! 😊

    ** If you have followed these troubleshooting steps of this problem but it's not worked, don't worry too! 😊 **

    You can click on "Contact Us" here. You can find on the bottom of the Community page:

    xHMSjBXvNxsahO-id3mh4eFvUpsrVjdzXCI-bbrApoPdtsLn8MNwysokEWESM9BB7IHQRoPwlJmSY57vWj4kqkOxEK6ChKfSVD2SN_sYTgmFNtTj_lA6FGzxgUv2HvzzPqojVkJF

    Then you make sure your email is correct, write your full name. After that, you choose a game is "Diamond Diaries Saga", then you choose the platform such as phone or PC, you choose a topic is "Problem with my game" and subtopic is "Crashing / Freezing". (Here is my example as below) 👇

    Screenshot_20200209_122558jpg

    Finally you tell them "Why are you asking this problem?" and click on "submit".

    So you wait for Community Team (but it has taken longer) until their team will answer and help you about this issue/problem while you receive your email. 😊

    I hope this helps too! 😉

    And I give you exciting news on this game if you haven't join this game's contests, you don't forget to join this game's contests to chance to win FREE Gold Bars! 😊

    So click here with a chance to win Gold bars! 

    ** You can see "Announcement" , that means you can join it to chance to win gold bars. And "Finished" , that means that contest is over or finished! **

    You can also check and don't forget to see another hot news such as contests (join to answer it to chance to win gold bars too (boosters)) and other news! 😉

    So click here to check another hot news! 📰 Keep your eyes out! 👀

    I hope you can join this game's contests and have a SASSY day! ❤️ 

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