Golden bars missing

dianatianu

Hello,I cannot collect the golden bars after completing the necklaces. This is a long time problem, I’ve reinstalled the app twice but it didn’t solve it.

please help

thank you!

Diamond_Lim

Great to hear! @dianatianu 👍

So how many gold bars have lost when you complete to collect the diamonds from Bernadetta's Mission? Do you remember? 🤔

Diamond_Lim

Hello! @dianatianu 👋

Welcome to Sweet King Community! 👑

I think some players have asked same your problem (Can't Reward Gold Bars from Bernadetta's Mission of Collect Diamonds) too! ✋

Don't worry about this problem! How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug (Same as this problem)? (I hope it's solved that nothing this happens. 🤔) 

So what device are you playing on this game has this problem? (Click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉) 

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

** If you have tried to follow these troubleshooting steps but it's not worked, please let me know and you can continue to comment on below here that I can see to help you again. 😉 **

Have a SASSY day! ❤️

dianatianu

I have tried all of the above and it didn’t work

Diamond_Lim

Thanks for your answering! @dianatianu 😊

Can you tell me what's device are you playing and take a screenshot of this problem? 

Here are tips for "How to take a screenshot" on any devices. 😉

Click on "How to take a screenshot" 👈

Also can you send your "Game ID" as their team will check to fix this problem?

Click on "How to find your Game ID" 👈

** If you have taken your screenshot of this problem and sent your game ID on this game, we can help you faster and better. 😊 **

Have a SASSY day! ❤️

dianatianu

I play the game on an iphone XR, latest ios

Diamond_Lim

Okay! Thanks for your answering again! @dianatianu 😊

I ask Community Team will check this problem! You should wait for Community Team will be back on Monday! 😊

Have a SASSY day! ❤️

dianatianu

Thank you!

Diamond_Lim

You are welcome! @dianatianu 😊

Lola_Pop

Hello @dianatianu !

I've been checking this after @Lim gave me a heads-up (thanks, @Lim !) but there is no known issue about this.

Do you get any message saying you've earned the Gold Bars? What does that message say exactly?

dianatianu

Hello,

I have finished several necklaceses and I didn’t receive the gold bars. The game freezes and that’s all.

Thank you for your time!

dianatianu

Hello again,

I’ve just finished another necklace and I received the reward. I have no idea how, but it’s ok for now.