Still waiting on my bars & level!

angel416

I am still waiting to have my 9 bars returned to me. They were bars that I bought, used my last 9 bars to complete level 1137. I completed the level then right before it should've advanced me to level 1138, the game crashed. I lost my bars AND it didn't advance me to the next level. If you're unable to advance me to my proper level at least give me back my darn bars please!

Diamond Lim

Hello again! @angel416 👋

Have you followed these troubleshooting steps of Crashing/Freezing issue/bug (Same as this problem) already? 🤔

** If you have followed these steps of Crashing/Freezing Issue already but it's not worked, can you tell me what's device are you playing for this problem? 

And also can you send your "Game ID" as their team will check to fix this problem and add return back your gold bars if you have lost and add (from your payment) your gold bars?

Click on "How to find your Game ID" 👈

** If you have sent your game ID and asked your device on this game, we can help you faster and better. 😊 **

⚠️ Reminder ⚠️

Please don't answer me on my recent activity of profile picture as we always cannot see to help you to fix any problem. So you can comment on below here on this thread then we can see to help you.

Have a SASSY day! ❤️

angel416

I've sent my game id and device already. It's 1659367035 on my basic TCL A501D.

Thanks again, Angie

Diamond Lim

Okay! Thanks for your giving your Game ID and device! I will ask Community Team to help you and fix this problem. @angel416 😊

Community Team will come back on Monday. Please keep patient and safe. 😊

Have a SASSY day! ❤️

angel416

Thank you 😊

angel416

I'm angel416, lol. Not angie410😬

Diamond Lim

You are welcome and opps! I type my mistake! Sorry! @angel416 😄

Lola_Pop

Thanks, dear @Lim, for letting me know!

I've sent you a private message, @angel416 😊