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Hello! @papbster ๐
Very sorry to hear about your question! Unfortunately their teamย has no longer to be released new levelsย right now until release new levels start onย 6th August. ๐
You can clickย hereย to read that information (Are you missing new levels on this game?) have written byย myselfย on 9th July 2020 that I hope you can understand to read it. ๐
So please be patient until 6th August. ๐
If you feel like bored, you can replay previous levels to challenge 3 stars or play another King's Game if you have playing them. ๐
Have a SASSY day! ๐
Hi there and hope you're doing great and nice to know you're a great fan of this game โบ๏ธ
Unfortunately, I think refund in terms of money is not possible unless there has been an unauthorised purchase by unknown party that you can prove.
I agree with my fellow community members here especially Diamond Lim, particularly exploring other King's game such as Candy Crush Saga, my personal favourite ๐ Farm Heroes Saga etc. or Alpha Betty if you like words game.
Thank you and have a good day. ๐