Lost levels after new upgrade

mumyforever_33

Hi everyone

I m Elena and this Is the fist time here for me.

I m writing because i need help about my lost levels after new upgrade of today. My last level was 1983 and now i m back to level 1955 and also my game Is stock.

I send two screenshots

Thank you

Screenshot_2021-03-09-10-21-39.jpg

Screenshot_20210309-110400.png

Diamond_Lim

https://community.king.com/en/diamond-diaries-saga/discussion/329713/lost-levels-after-new-upgrade

Welcome to Sweet King Community! 👑

Thanks for your feedback! 😊

I also updated the latest version of this game, then it takes me out from Level 2030 (Max Level) to Level 1955 too. 😢

Don't worry! I will asking their team for this question first then we hope we will back to our current level on this game. 😉

💍 Diamond Diaries Guides and Polls 💍

💍Join the Diamond Diaries Level 2000 Celebration HERE

Have a SASSY day! 😊

julieschel

I'm back to 1955 too.😞

I need my DD!!😆😆

redmen

https://community.king.com/en/diamond-diaries-saga/discussion/329713/lost-levels-after-new-upgrade

I've gone back to level 1 from level 2023

Diamond_Lim

Hello! Everyone! 👋

Welcome to Sweet King Community! 👑

Thanks for your feedback! 😊

Don't worry! I will asking their team for this question first then we hope we will back to our current level on this game. Please be patience and thanks! 😉

💍 Diamond Diaries Guides and Polls 💍

💍Join the Diamond Diaries Level 2000 Celebration HERE

Have a SASSY day! 😊

mkeginger

I have the same issue

Diamond_Lim

Hello again! Everyone! 👋

Their team has answered me this issue is solved completed! So have you still this issue right now? Please let me know while I will waiting for your response to answer! 😉

Have a SASSY day! ❤️

Diamond_Lim

https://community.king.com/en/diamond-diaries-saga/discussion/329713/lost-levels-after-new-upgrade

Welcome to Sweet King Community! 👑

Thanks for your feedback! 😊

I also updated the latest version of this game, then it takes me out from Level 2030 (Max Level) to Level 1955 too. 😢

Don't worry! I will asking their team for this question first then we hope we will back to our current level on this game. 😉

💍 Diamond Diaries Guides and Polls 💍

💍Join the Diamond Diaries Level 2000 Celebration HERE

Have a SASSY day! 😊

julieschel

I'm back to 1955 too.😞

I need my DD!!😆😆

Allison_Glen

I'm also back to 1955.

redmen

https://community.king.com/en/diamond-diaries-saga/discussion/329713/lost-levels-after-new-upgrade

I've gone back to level 1 from level 2023

Diamond_Lim

Hello! Everyone! 👋

Welcome to Sweet King Community! 👑

Thanks for your feedback! 😊

Don't worry! I will asking their team for this question first then we hope we will back to our current level on this game. Please be patience and thanks! 😉

💍 Diamond Diaries Guides and Polls 💍

💍Join the Diamond Diaries Level 2000 Celebration HERE

Have a SASSY day! 😊

Diamond_Lim

https://community.king.com/en/diamond-diaries-saga/discussion/comment/1458603#Comment_1458603

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on this game? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

💍 Diamond Diaries Guides and Polls 💍

💍Join the Diamond Diaries Level 2000 Celebration HERE

Have a SASSY day! 😊

Roha

I’m glad I am not alone. I have also jumped back to 1955, from 2019.

edee

Can you please tell me why I'm no longer on level 2000+ and put back to level 1955 and why this level has frozen? tried restarting phone to refresh game but still frozen on level1955

wykoon

Hello there @edee and warm welcome to our Community. May I know what game are you playing?

Please check out the link below for your issue.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Let me know if you're playing in other device. Meanwhile, please disconnect your device fm the internet without exiting the game, wait for several seconds and then reconnect back. Play a level and go to the map screen to see whether you're back at your original level.

Thank you 💝

edee

Thank you for your reply.😊

I am playing diamond diaries on my iphone, its the latest version game, i have plenty of storage for the game. I have turned off the internet as directed to no avail. still sat a the boarding gate of level1955 with 3 stars showing i've completed this level. Yesterday I was on level 2021, went to play the game today and now frozen on level 1955, any ideas???

Thanks in advance😘