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Lost levels after new upgrade

mumyforever_33
mumyforever_33 Posts: 16

Level 2

Hi everyone

I m Elena and this Is the fist time here for me.

I m writing because i need help about my lost levels after new upgrade of today. My last level was 1983 and now i m back to level 1955 and also my game Is stock.

I send two screenshots

Thank you


Best Answers

«1345678

Answers

  • Diamond_Lim
    Diamond_Lim Posts: 167,021
    Answer ✓

    Welcome to Sweet King Community! 👑

    Thanks for your feedback! 😊

    I also updated the latest version of this game, then it takes me out from Level 2030 (Max Level) to Level 1955 too. 😢

    Don't worry! I will asking their team for this question first then we hope we will back to our current level on this game. 😉

    💍 Diamond Diaries Guides and Polls 💍

    💍Join the Diamond Diaries Level 2000 Celebration HERE

    Have a SASSY day! 😊

  • julieschel
    julieschel Posts: 13

    Level 2

    Answer ✓

    I'm back to 1955 too.😞

    I need my DD!!😆😆

  • Allison_Glen
    Allison_Glen Posts: 12

    Level 2

    I'm also back to 1955.

  • Diamond_Lim
    Diamond_Lim Posts: 167,021
    Answer ✓

    Hello! Everyone! 👋

    Welcome to Sweet King Community! 👑

    Thanks for your feedback! 😊

    Don't worry! I will asking their team for this question first then we hope we will back to our current level on this game. Please be patience and thanks! 😉

    💍 Diamond Diaries Guides and Polls 💍

    💍Join the Diamond Diaries Level 2000 Celebration HERE

    Have a SASSY day! 😊

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Welcome to Sweet King Community! 👑

    Oh No! Have you lost your current level on this game? 😢

    Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

    So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

    If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

    💍 Diamond Diaries Guides and Polls 💍

    💍Join the Diamond Diaries Level 2000 Celebration HERE

    Have a SASSY day! 😊

  • Roha
    Roha Posts: 121

    I’m glad I am not alone. I have also jumped back to 1955, from 2019.

  • edee
    edee Posts: 4

    Level 1

    edited March 2021

    Can you please tell me why I'm no longer on level 2000+ and put back to level 1955 and why this level has frozen? tried restarting phone to refresh game but still frozen on level1955

  • wykoon
    wykoon Posts: 12,717

    Hello there @edee and warm welcome to our Community. May I know what game are you playing?

    Please check out the link below for your issue.

    Let me know if you're playing in other device. Meanwhile, please disconnect your device fm the internet without exiting the game, wait for several seconds and then reconnect back. Play a level and go to the map screen to see whether you're back at your original level.

    Thank you 💝

  • edee
    edee Posts: 4

    Level 1

    Thank you for your reply.😊

    I am playing diamond diaries on my iphone, its the latest version game, i have plenty of storage for the game. I have turned off the internet as directed to no avail. still sat a the boarding gate of level1955 with 3 stars showing i've completed this level. Yesterday I was on level 2021, went to play the game today and now frozen on level 1955, any ideas???

    Thanks in advance😘

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