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the screen is frozen and the game does not open

ανδριανα
ανδριανα Posts: 11 Level 2

the screen is frozen and the game does not open

Answers

  • Diamond_Lim
    Diamond_Lim Posts: 101,966 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Don't worry about this problem! You can follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

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    Have a sassy day! ❤️

  • Diamond_Lim
    Diamond_Lim Posts: 101,966 Diamond Diaries Moderator

    Hello again! @ανδριανα 👋

    Did you follow these troubleshooting steps of Crashing/Freezing issue already? 😊

    If you have followed these steps but it's still not worked, please let me know while I will help you again. You can continue commenting on comment box below on this thread here. ⬇️😊

    I will waiting for your response to answer! 😉

    Have a sassy day! ❤️

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