Game does not load. It has been 7 days since I was able to play.

susanbaileysusanbailey Posts: 2 Newbie

Game is not working. I am sick and tired of the bot telling us how to troubleshoot. This does not work. It is the game that is the problem! Such a shame that you cannot fix it.

Answers

  • Diamond LimDiamond Lim Posts: 57,611 Diamond Diaries Moderator

    Hello there! @susanbailey 👋

    Welcome to Sweet King Community! 👑

    Don't worry about this problem! You can follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    If you have followed these steps of Crashing/Freezing issue already but it's still not worked, you click on "Contact Us" only then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. Thanks! 😉

    Also check here :

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    Have a sassy day! ❤️😊

  • Hey! Would you like to give us your opinion?

  • Diamond LimDiamond Lim Posts: 57,611 Diamond Diaries Moderator

    Hello there! @susanbailey 👋

    We have some good news for you today- the tech team has just announced that the issue has been solved today. 🙌

    So you can play on a PC on Facebook or connect your game to your Facebook account if you prefer. If you've created a King account to play during the weekend, that's fine- it's always a good thing to be part of the Kingdom! 😊

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