I have a complaint

cneblett99cneblett99 Posts: 3 Newbie

I have not been able to play for a couple of weeks. I've spent money on this game and I'm very upset that I have not been able to play. I've tried to research in the help forums, but every time I click on a link, it tells me I don't have permissions. I don't play on my phone, I play on my computer, why am I not able to play?

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Answers

  • nonnina1954nonnina1954 Posts: 7 Level 2
    edited October 4
  • Hey! Would you like to give us your opinion?

  • moo_moo_49moo_moo_49 Posts: 82 Level 2

    diamond and dairies' will not play on my computer it did before i did everything that you people told me to do and even wrote Facebook and nothing does anything please fix it I lost without on my pc

  • Diamond LimDiamond Lim Posts: 58,258 Diamond Diaries Moderator

    Hello! @nonnina1954 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this support that we can understand / help you on King Community. Don't worry! You make sure use Google Translate to translate English Language as well on next time. 😉

    You can also read the House Rules here!

  • Diamond LimDiamond Lim Posts: 58,258 Diamond Diaries Moderator
    edited November 1

    Hello there! @cneblett99, @nonnina1954 and @moo_moo_49 👋

    Welcome to Sweet King Community! 👑

    Don't worry! How about you follow these another troubleshooting steps of Crashing/Freezing issue/bug here (Facebook) or try playing in an incognito window better that I hope you can playing this game. 😊

    If you have followed these steps of Crashing/Freezing issue already but still have issues with getting Diamond Diaries Saga to load fully on your PC, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😉

    Unfortunately their team cannot fix this issue possible and has no longer to be released new levels until Level 1415 with PC (Facebook) but you can also download this game (Diamond Diaries Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars, some events and collect the diamond mission can still transferred but boosters and some events cannot transferred with any devices.

    I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

    You can also participate and answer here (Help Lucy to identify the cities! 🏙️) that you can chance to win gold bars on this game! 😉

    Also check here :

    💫From King with love Learn more about our sweet initiatives

    💼 Badge of the Month- October HERE

    🥁The next Featured Community Manager of the month is... HERE 🥁

    🍂 Community Newsletter- October Edition HERE

    The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

    What is your favorite King game? HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! 😊

  • KatrinaChalonKatrinaChalon Posts: 22 Level 2

    I am getting so frustrated 😫...I have reached level 2480. And I am still waiting for my maps to add new destination

  • KatrinaChalonKatrinaChalon Posts: 22 Level 2

    I want to delete this game so bad😡😡😡🤔

  • Diamond LimDiamond Lim Posts: 58,258 Diamond Diaries Moderator

    Hello again! 👋

    🎉 Congratulations! 🎉 You have completed max level on this game! You are amazing Diamond Diaries Hunter! Well done! 👍

    15 new levels always released every Thursday on this game. (Start on Thursday) 😊

    You can also participate and answer here (Help Lucy to identify the cities! 🏙️) that you can chance to win gold bars on this game! 😉

    Also check here :

    💫From King with love Learn more about our sweet initiatives

    💼 Badge of the Month- October HERE

    🥁The next Featured Community Manager of the month is... HERE 🥁

    The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

    What is your favorite King game? HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! 😊

  • cneblett99cneblett99 Posts: 3 Newbie

    I'd really like for Diamond Lim to STOP TAGGING ME IN USELESS CRAP!!! If you can't fix my game then stop wasting my time and spamming my email. Now I'm ANGRY!!

  • Diamond LimDiamond Lim Posts: 58,258 Diamond Diaries Moderator
    edited October 7

    Very sorry and thank you for your unsubscribing. @cneblett99 😔

    Don't worry! How about you follow these another troubleshooting steps of Crashing/Freezing issue/bug here (Facebook) or try playing in an incognito window better that I hope you can playing this game. 😊

    If you have followed these steps of Crashing/Freezing issue already but still have issues with getting Diamond Diaries Saga to load fully on your PC, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😉

    Unfortunately their team cannot fix this issue possible and has no longer to be released new levels until Level 1415 with PC (Facebook) but you can also download this game (Diamond Diaries Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars, some events and collect the diamond mission can still transferred but boosters and some events cannot transferred with any devices.

    I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

    You can also participate and answer here (Help Lucy to identify the cities! 🏙️) that you can chance to win gold bars on this game! 😉

    Also check here :

    💫From King with love Learn more about our sweet initiatives

    💼 Badge of the Month- October HERE

    🥁The next Featured Community Manager of the month is... HERE 🥁

    🍂 Community Newsletter- October Edition HERE

    Member of the Month- September 2021: CassD HERE

    The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

    What is your favorite King game? HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Have a nice and safety day! 😊

  • Diamond LimDiamond Lim Posts: 58,258 Diamond Diaries Moderator

    Hello there! @cneblett99@nonnina1954 and @moo_moo_49 👋

    We have some good news for you today- the tech team has just announced that the issue has been solved today. 🙌

    So you can play on a PC on Facebook or connect your game to your Facebook account if you prefer. If you've created a King account to play during the weekend, that's fine- it's always a good thing to be part of the Kingdom! 😊

  • moo_moo_49moo_moo_49 Posts: 82 Level 2

    it is connect to facebook and still not play on pc

  • Diamond LimDiamond Lim Posts: 58,258 Diamond Diaries Moderator

    Hello again! 👋

    Don't worry! How about you can follow these troubleshooting steps of Crashing/Freezing issue/bug here (Is your game crashing or not loading on PC- Facebook?) or trying playing on incognito tab that I hope you can playing this game. 😊

    But you can continue playing this game on mobile device. 😉

    And Attention! Community Team has still no longer to be released new levels (until to Level 1415) on Facebook (PC). Their team always released new levels (Max Level : Level 2525 currently now) on this game with mobile devices. And there is no major issues like Crashing/Freezing with mobile devices. 😉

    I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

    Have a sassy day! ❤️😊

  • Diamond LimDiamond Lim Posts: 58,258 Diamond Diaries Moderator
    edited October 26

    Thank you for your answering.

    How about you follow these another troubleshooting steps of Crashing/Freezing issue/bug here (Facebook) or try playing in an incognito window better that I hope you can playing this game. 😊

    If you have followed these steps of Crashing/Freezing issue already but still have issues with getting Diamond Diaries Saga to load fully on your PC, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😉

    Unfortunately their team cannot fix this issue possible and has no longer to be released new levels until Level 1415 with PC (Facebook) but you can also download this game (Diamond Diaries Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars, some events and collect the diamond mission can still transferred but boosters and some events cannot transferred with any devices.

    I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

    Anyway, thank you for your playing Diamond Diaries Saga! ❤️😊

    You can also participate and answer here (Help Lucy to identify the cities! 🏙️), here (🎨 ✂️ Art for Halloween 🎃 with Odus, the Owl from Candy Crush Friends 🦉), here (🎃🎃 Enter the Spooktacular 2021 Community Hub Halloween Contest 🎃) and here (🍡🍬🍭Let's celebrate Candy Day🍡🍬🍭) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    📔💡 Fun Facts and Beginner Story of Diamond Diaries Saga here 💡📔

    💍 Diamond Diaries Guides and Polls 💍

    💍 Show your longest link shining charms and new sassy score here! 🤩

    💫From King with love Learn more about our sweet initiatives

    💼 Badge of the Month- October HERE

    🍂 Community Newsletter- October Edition HERE

    Member of the Month- September 2021: CassD HERE

    Let’s have some Halloween Fun HERE!

    The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

    What is your favorite King game? HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    🍬 Candy Day: Vote and collect a sugarsweet badge HERE!

    Have a nice and safety day! 😊

  • moo_moo_49moo_moo_49 Posts: 82 Level 2

    but yoou can still play on your tablet or phone

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