I cannot load the game or connect it to Facebook- Fixed!

Lola_Pop

Dear Diamond Hunters!

There is an issue with the game on Facebook at the moment. The game:

• is not loading on Facebook (PC)
• cannot connect to Facebook (mobile)

The team is investigating this, and we're sure they'll find a solution soon. Until it's fixed, can you please play on a mobile device, connected to your King account? If you haven't got a King account, HERE you can see how to create one 😊

Thanks for your understanding!

Lola_Pop

Hello @joelstoner and welcome to the Community!

There is an issue with the game on Facebook at the moment. Until it's fixed, can you please play on a mobile device, connected to your King account? If you haven't got a King account, HERE you can see how to create one 😊

Thanks for your understanding!

Lola_Pop

Hello Diamond Hunters and Jewellers!

We have some good news for you today- the tech team has just announced that the issue has been solved today. 🙌

So you can play on a PC on Facebook or connect your game to your Facebook account if you prefer. If you've created a King account to play during the weekend, that's fine- it's always a good thing to be part of the Kingdom! 😊

Yorben_Goeree

I have same problem with you! And I don’t understand how can this problem will solved. My Wifi is still working en my internet is connected. Thanks 😊 (Sorry my screenshot was Dutch language)

Diamond_Lim

Hello there and it's okay! @Yorben_Goeree 👋😊

Tried these steps on my previous reply here! 👆😉

ginaboo

Hello @Diamond Lim ~ Well I think I made a big mistake! I wasn't able to save my progress through my Facebook account. Well I deleted the app (Diamond Diaries) and reinstalled it. It started me at level one & I still can't save progress thru Facebook. Is this fixable or am I starting all over again? Please let me know when you can and as always thanks for everything!

@ginaboo

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/1857702#Comment_1857702

Hello there! 👋

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to ask this game question, please ask here on Diamond Diaries Support Community next time. Thanks! 😊

joelstoner

Facebook gives me a 4oh4.php page when trying to load Diamond Diaries since yesterday. This happens on all browsers, and from any link to the game.

Lola_Pop

Hello @joelstoner and welcome to the Community!

There is an issue with the game on Facebook at the moment. Until it's fixed, can you please play on a mobile device, connected to your King account? If you haven't got a King account, HERE you can see how to create one 😊

Thanks for your understanding!

Diamond_Lim

Hello there! @joelstoner 👋

Welcome to Sweet King Community! 👑

Like @Lola_Pop explained you, you can also download this game (Diamond Diaries Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with your Facebook/King Account. Gold Bars, some events and collect the diamond mission can still transferred but boosters and some events cannot transferred with any devices.

And Attention! Community Team has still no longer to be released new levels (until to Level 1415) on Facebook (PC). Their team always released new levels (Max Level : Level 2510 currently now) on this game with mobile devices. And there is no major issues like Crashing/Freezing with mobile devices. 😉

I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

You can also participate and answer here (Help Lucy to identify the cities! 🏙️) and here (🎨 ✂️ Art for Halloween 🎃 with Odus, the Owl from Candy Crush Friends 🦉) that you can chance to win gold bars on this game! 😉

Also check another exciting news and threads (click on spoiler warming button here) :

Spoiler Warning

📔💡 Fun Facts and Beginner Story of Diamond Diaries Saga here 💡📔

💍 Diamond Diaries Guides and Polls 💍

💍 Show your longest link shining charms and new sassy score here! 🤩

💫From King with love Learn more about our sweet initiatives

💼 Badge of the Month- October HERE

🥁The next Featured Community Manager of the month is... HERE 🥁

🍂 Community Newsletter- October Edition HERE

Member of the Month- September 2021: CassD HERE

Let’s have some Halloween Fun HERE!

The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

What is your favorite King game? HERE

The King Audio Lab HERE! 🔉

Art Nook: King Fanart HERE! 🎨

Have a nice and safety day! 😊

Diamond_Lim

https://community.king.com/en/blog/discussion/comment/1857702#Comment_1857702

Hello again! 👋

I have this happen today too. 😢

I will asking them then how they can answer me, thanks for your feedback! 😊

Diamond_Lim

Okay! Well noted with many thanks! We hope these issues should be fixed soon as well! @Lola_Pop 😉

Tagging Diamond Diaries Players into spoiler :

Spoiler Warning

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moo_moo_49

i gave up on my pc so now I play on tabtle and phone still under Facebook not on my pc computer