đ General Troubleshooting Steps
In case you experience a game crash or freeze, try these simple steps:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB free storage for smooth gameplay.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- đ¤ Android: Settings > Apps > Candy Crush Jelly Saga > Storage > Clear Cache
- đ iOS: Settings > Safari > Clear History and Website Data
As a last resort, you can try reinstall the app. Note that this will remove all of your boosters from the game, so please do not do this unless absolutely necessary.
đ Still Need Help?
Ask a Question and share the following details for swift help:
- đ˛ Device and Operating System version
- đĒĒ Player ID
- đšī¸ Game Version
- đ¸ Screenshots if possible!
đ¤ Commonly asked questions!
- đą New Device? Learn to sync your progress đ HERE
- đ Lost Progress? Find out how to restore it đ HERE
- đĒĒ Need Your Player ID? Find it đ HERE
- đ¸ Purchase Issues? Get help with refunds or corrections đ HERE
âī¸ For other game related questions:
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