Challenge

sxsky

why when I’m in a challenge to get x amount of yellow balls does it twice tell me I’ve won then says something went wrong and carries on with the challenge. We are up to 37 gold bars.

Diamond_Lim

Hello there and Welcome to Sweet King Community! @sxsky 👋😄

Oh no! We are sorry to hear about you still cannot collecting the charms on the challenge feature in this game! 😢

Don't worry! You can try following these steps here 👇😊

Restart : Force close apps and restart your device.

Updates : Check that you have the latest game and device updates.

Memory : Keep at least 2GB of free storage for smooth gameplay.

Connection : Use WiFi instead of cellular data.

Clear Cache :

🤖 Android : Settings > Apps > Diamond Diaries Saga > Storage > Clear Cache

🍏 iOS : Settings > Safari > Clear History and Website Data

As a last resort, you can try reinstalling the app. Note that this will removing all of your inventory boosters and lives from the game, so please do not do this unless absolutely necessary.

Let us know if this helps! 👍😊

Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

Have a wonderful and sassy weekend! 💎😄

sxsky

I am collecting the charms. And keep getting told opponent has failed to collect theirs and that I’ve won the challenge, I then get a message to say something went wrong. This is twice in the same challeng it’s happened. It obviously a blip in the game.

Diamond_Lim

Hello again! @sxsky 👋😄

Oh no! I'm sorry to hear about you still cannot claiming your Gold Bars when you win challenge feature in this game twice! 😢

Don't worry! You can try following these steps here 👇😊

Restart : Force close apps and restart your device.

Updates : Check that you have the latest game and device updates.

Memory : Keep at least 2GB of free storage for smooth gameplay.

Connection : Use WiFi instead of cellular data.

Clear Cache :

🤖 Android : Settings > Apps > Diamond Diaries Saga > Storage > Clear Cache

🍏 iOS : Settings > Safari > Clear History and Website Data

As a last resort, you can try reinstalling the app. Note that this will removing all of your inventory boosters and lives from the game, so please do not do this unless absolutely necessary.

If it's still not worked after you did try following all of these steps, the best course of action is to open a support ticket. You can checking the post below to see how! 👇😊

How to contact Player Support from the game to report an issue!

Their team is available 24/7. Thanks in advance! 🤗

Let me know if this helps! 👍😊

Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

Have a wonderful and sassy weekend! 💎😄