Still bugs in latest Apple version - Jeweler's Trial keeps skipping Rivel. I'm playing myself...

Question

Hi all, for several weeks now, I keep losing in-game contests saying I failed when it was supposed to be my rivals turn.

I started taking screen prints the past few days and sure enough, it keeps thinking it's "my" turn while upping the number of charms to collect. The contest keeps skipping my rivals turn.

Please pass this bug to King so it can be fixed.

Thanks.

Diamond_Lim · Answer

https://community.king.com/en/diamond-diaries-saga/discussion/587382/still-bugs-in-latest-apple-version-jewelers-trial-keeps-skipping-rivel-im-playing-myself

Hello there and Welcome to Sweet King Community! @IcePrincess9999 👋😄

We are really so sorry to hear that you are having an issue problem with your in-game contests. 😔

We would recommend doing some technical steps to prevent this issue problem from happening in the future. Please do the following technical steps here :

* Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds  
* Update your device to the latest version of iOS and check for any updates for the game app  
* Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link:

How to check the storage on your iPhone and iPad - Apple Support

If the issue persists, please reply back to this message and provide a screenshot of what this looks like on your end. For instructions on how to take a screenshot please visit :  https://support.apple.com/HT200289

Should the issue persist, could you please provide me with the following these steps here :

* 📲 Device and Operating System version 
* 🪪 Player ID 
* 🕹️ Game Version 
* 📸 Screenshots if possible!

Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

Have a wonderful and sassy day! 💎😄

CurtisyM · Answer

Hi there @IcePrincess9999! 👋

I am sorry to hear that you are having an issue with your in-game contests.

I would recommend doing some technical steps to prevent this from happening in the future. Please do the following:

* Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds  
* Update your device to the latest version of iOS and check for any updates for the game app  
* Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link:

How to check the storage on your iPhone and iPad - Apple Support

If the issue persists, please reply back to this message and provide a screenshot of what this looks like on your end. For instructions on how to take a screenshot please visit:  https://support.apple.com/HT200289

Should the issue persist, could you please provide me with the following:

* 📲 Device and Operating System version 
* 🪪 Player ID 
* 🕹️ Game Version 
* 📸 Screenshots if possible!

Thanks for your message and wishing you a great day further! 🍭