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Lost levels after new upgrade

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Answers

  • wandamc
    wandamc Posts: 73

    Level 3

    I also went back to 1955, It’s still freezing 😒

  • Bonni12
    Bonni12 Posts: 3

    Level 1

    I have the same problems I can't play this game and I'm back to 1955 😔

  • Bonni12
    Bonni12 Posts: 3

    Level 1

    Ich habe das gleiche Problem bin auch von über 2000 auf 1955 zurück und kann nicht mehr spielen wie schade

  • Diamond_Lim
    Diamond_Lim Posts: 167,001
    edited March 2021

    Hello there and Welcome to Sweet King Community! 👑

    I see some of players have updated the latest version of this game while they don't have this problem now.

    So did you update the latest version (Android - 1.39.1 / Apple - 1.39.0) of this game that I hope nothing this happen? 😊

    If yes but it's still not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug.

    You can click here (Android) or here (Apple) then you can find and follow troubleshooting steps that I hope this helps. 😉

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

    If it's still not worked after following these steps of Crashing/Freezing Issue, can you tell me what's your Android/Apple Device and send your Game ID (How to find your Game ID) that I will here to help you again. I will waiting for your response to answer. 😉

    Have a SASSY day! ❤️

  • Diamond_Lim
    Diamond_Lim Posts: 167,001

    Okay! Thank you for your answering!

    Can you tell me actually what's your current level before losing your current level and updating the latest version, what's your Android/Apple Device and send your Game ID (How to find your Game ID) that I will here to help you again. I will waiting for your response to answer. 😉

    Have a SASSY day! ❤️

  • MotshidisiMoea
    MotshidisiMoea Posts: 23

    Level 3

    Hello I was able to get back to my original but I still don't have internet connection so I don't know if my lèvel will be saved. But the update did help just the internet connection issue now

  • MotshidisiMoea
    MotshidisiMoea Posts: 23

    Level 3

    Come on gus what is happening with the tech team, we can't keep on going back and forth the levels. Now I have gone back to level 1 after I just said that I was able to go back to level 2003. No guys please fix your technical issues.

  • Diamond_Lim
    Diamond_Lim Posts: 167,001

    Hello there! 👋

    Welcome to Sweet King Community! 👑

    Did you update the latest version (Android - 1.39.1 / Apple - 1.39.1.0) of this game already?

    Here is a tips of how to update the latest version of this game :

    If yes but it's still not worked, Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

    So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

    If it's still not worked from following steps above, Can you tell me what's your Android/Apple Device and send your Game ID (How to find your Game ID) that I will here to help you again. I will waiting for your response to answer. 😉

    Have a SASSY day! ❤️

  • Diamond_Lim
    Diamond_Lim Posts: 167,001
    Answer ✓

    Hello again! Everyone! 👋

    Their team has answered me this issue is solved completed! So have you still this issue right now? Please let me know while I will waiting for your response to answer! 😉

    Have a SASSY day! ❤️

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