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Hello there! @charlotteharris 👋
Welcome to Sweet King Community! 👑
Can you tell me which device are you asking this problem? Android/Apple/PC? 🤔
I will waiting for your response to answer! 😉
💍 Diamond Diaries Guides and Polls 💍
💍Join the Diamond Diaries Level 2000 Celebration HERE
Have a SASSY day! 😊
Okay! Thanks for your answering! 😊
How about you can update the latest version (1.39.1) of this game? 🤔
Here is a tips of how to update the latest version of this game :
After updating the latest version of this game, you should use stable Internet Connection while waiting a least 2 minutes that I hope the latest new levels released on this game! 😊
If you have followed these steps above but it's still not worked, How about you tried to follow these troubleshooting steps here (Android) (I hope haven't this happens! 😊)
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
By the way, there are 2045 levels (Max Level) on this game with mobile devices. 😊
💍 Diamond Diaries Guides and Polls 💍
💍Join the Diamond Diaries Level 2000 Celebration HERE
Have a SASSY day! 😊
I am having a similar issue for the past 2 days. The screen pops up for me to accept the extra moves, but I can’t click it. The only way to get out of it is to force close the app and start over. I deleted and reinstalled the app this morning, so I have the latest version of the app, but still having issues. Also, on the little chest thingie where you collect gems and trade keys with other players.... when I play a game, since reinstalling the app, it doesn’t recognize that I’ve collected any jewels.
Thank you for your answering again!
So did you update the latest version (1.39.1-Android /1.39.0-Apple) of this game?
If yes but it's still not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug.
You can click here (Android) or here (Apple) then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
If it's still not worked after following these steps of Crashing/Freezing Issue, can you tell me what's your Android/Apple Device and send your Game ID (How to find your Game ID) that I will here to help you again. I will waiting for your response to answer. 😉
Have a SASSY day! ❤️
Hello again! @Francl27 👋
Have you tried to follow these Crashing/Freezing issue/bug on my previous reply? 👆
If it's still not worked after following these steps of Crashing/Freezing Issue, can you tell me what's your Android/Apple Device and send your Game ID (How to find your Game ID) that I will here to help you again. I will waiting for your response to answer. 😉
Have a SASSY day! ❤️