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  • Linda_St-Jean
    Linda_St-Jean Posts: 8 Level 2
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    My game partially loads, but when I click the level to play, I get the white screen. What is going on? We are losing lives this way. I am on a PC running windows 10.

  • Diamond_Lim
    Diamond_Lim Posts: 158,073 Diamond Diaries Moderator
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    Hello again! 👋

    Don't worry! How about you can follow these troubleshooting steps of Crashing/Freezing issue/bug here (Any Computer Device) that I hope you can playing this game. 😊

    If you have followed these steps of Crashing/Freezing issue already but still have issues with getting Diamond Diaries Saga to load fully on your PC, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😉

    Or you can also download this game (Diamond Diaries Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars, some events and collect the diamond mission can still transferred but boosters and some events cannot transferred with any devices.

    I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

    Also check here :

    💍 Diamond Diaries Guides and Polls 💍

    💍Join the Diamond Diaries Level 2000 Celebration HERE

    💍 Show your longest link shining charms and new sassy score here! 🤩

    💫From King with love Learn more about our sweet initiatives

    🎨 Art Challenge: Draw the missing secret ingredient HERE🏺

    🏀🏓Grab the badge of the Month-August HERE 🏓🏀

    👨‍🔧👩‍🔧📧 Our Support Team needs a sweet name Vote and comment your suggestion HERE

    🐝 Let's welcome the Queen of the Month HERE 🐝

    The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

    📬 New Monthly Newsletter! Don't miss it!

    What is your favorite King game? HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Member of the Month-July 2021: Greymane HERE

    Test your psychic powers and win gold bars here! (General Contest)

    Have a sassy day. ❤️😊

  • Noel_Werber
    Noel_Werber Posts: 18 Level 2
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    Explain why game opens and plays ok one day then won't work again for a week or so. What r u guys doing over there?

  • Diamond_Lim
    Diamond_Lim Posts: 158,073 Diamond Diaries Moderator
    edited August 2021
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    Unfortunately we cannot help you for this problem so much as we think mostly of players does not this problem currently right now. So you click on "Contact Us" only then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer again. Thanks! 😉

    Also check here :

    💍 Diamond Diaries Guides and Polls 💍

    💍Join the Diamond Diaries Level 2000 Celebration HERE

    💍 Show your longest link shining charms and new sassy score here! 🤩

    💫From King with love Learn more about our sweet initiatives

    🎨 Art Challenge: Draw the missing secret ingredient HERE🏺

    🏀🏓Grab the badge of the Month-August HERE 🏓🏀

    👨‍🔧👩‍🔧📧 Our Support Team needs a sweet name Vote and comment your suggestion HERE

    🐝 Let's welcome the Queen of the Month HERE 🐝

    The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

    📬 New Monthly Newsletter! Don't miss it!

    What is your favorite King game? HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Member of the Month-July 2021: Greymane HERE

    Test your psychic powers and win gold bars here! (General Contest)

    Have a sassy day. ❤️😊

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