Game not loading on desktop computer

BryanRutley_1BryanRutley_1 Posts: 1 Newbie
edited October 13 in Support

Why is my Diamond Diaries not loading on my desktop computer but I can play on my phone?

Answers

  • DaniTheOGDaniTheOG Posts: 1,386 Level 4


    👋 Hi there @BryanRutley_1, welcome to the Community!


    ℹ️ Please, take a look at the info on the link below & follow the steps suggested therein in order to solve the issue of your game not loading.⬇️



  • Hey! Would you like to give us your opinion?

  • Diamond LimDiamond Lim Posts: 58,192 Diamond Diaries Moderator

    Hello there! @BryanRutley_1 👋

    Welcome to Sweet King Community! 👑

    Like @DaniTheOG answered you tried following these steps of Crashing/Freezing issue (Any Computer Device) on her previous reply. 👆😊

    And how about you tried playing in an incognito window that I hope you can playing this game too. 😊

    Unfortunately their team cannot fix this issue possible and has no longer to be released new levels until on Level 1415 with PC but you can playing this game with your mobile device is better. Their team will be released 15 new levels every Thursday on mobile devices.

    I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

    You can also participate and answer here (⭐️ Pyramid Math Problem ⭐️ Win Gold Bars ⭐️) and here (🖼 Take photos of King's Magic 🎨) that you can chance to win gold bars on this game! 😉

    Also check here :

    💫From King with love Learn more about our sweet initiatives

    Badge of the Month - September 2021 HERE

    📬 New Monthly Newsletter! Don't miss it!

    The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

    What is your favorite King game? HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Member of the Month-August 2021: rebelchild HERE

    Have a sassy day! 😊

  • Diamond LimDiamond Lim Posts: 58,192 Diamond Diaries Moderator

    Hello there! @BryanRutley_1 👋

    We have some good news for you today- the tech team has just announced that the issue has been solved today. 🙌

    So you can play on a PC on Facebook or connect your game to your Facebook account if you prefer. If you've created a King account to play during the weekend, that's fine- it's always a good thing to be part of the Kingdom! 😊

  • mudcakemudcake Posts: 3 Newbie
    edited October 28
  • Diamond LimDiamond Lim Posts: 58,192 Diamond Diaries Moderator
    edited November 1

    Hello there! @mudcake 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this support that we can understand / help you on King Community. Don't worry! You make sure use Google Translate to translate English Language as well on next time. 😉

    You can also read the House Rules here!

    And don't worry! How about you follow these another troubleshooting steps of Crashing/Freezing issue/bug here (Facebook) or try playing in an incognito window better that I hope you can playing this game. 😊

    If you have followed these steps of Crashing/Freezing issue already but still have issues with getting Diamond Diaries Saga to load fully on your PC, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😉

    Unfortunately their team cannot fix this issue possible and has no longer to be released new levels until Level 1415 with PC (Facebook) but you can also download this game (Diamond Diaries Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars, some events and collect the diamond mission can still transferred but boosters and some events cannot transferred with any devices.

    I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

    Anyway, thank you for your playing Diamond Diaries Saga! ❤️😊

    You can also participate and answer here (Help Lucy to identify the cities! 🏙️), here (🎨 ✂️ Art for Halloween 🎃 with Odus, the Owl from Candy Crush Friends 🦉), here (🎃🎃 Enter the Spooktacular 2021 Community Hub Halloween Contest 🎃) and here (🍡🍬🍭Let's celebrate Candy Day🍡🍬🍭) that you can chance to win gold bars on this game! 😉

    Also check another exciting news and threads (click on spoiler warming button here) :

    📔💡 Fun Facts and Beginner Story of Diamond Diaries Saga here 💡📔

    💍 Diamond Diaries Guides and Polls 💍

    💍 Show your longest link shining charms and new sassy score here! 🤩

    💫From King with love Learn more about our sweet initiatives

    💼 Badge of the Month- October HERE

    🍂 Community Newsletter- October Edition HERE

    Member of the Month- September 2021: CassD HERE

    Let’s have some Halloween Fun HERE!

    The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

    What is your favorite King game? HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    🍬 Candy Day: Vote and collect a sugarsweet badge HERE!

    Have a nice and safety day! 😊

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