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I have a complaint
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cneblett99
Posts: 3 Newbie
in Support
I have not been able to play for a couple of weeks. I've spent money on this game and I'm very upset that I have not been able to play. I've tried to research in the help forums, but every time I click on a link, it tells me I don't have permissions. I don't play on my phone, I play on my computer, why am I not able to play?
Answers
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Hello! @nonnina1954 👋
Welcome to Sweet King Community! 👑
Sorry for your reply because we can only use English on this support that we can understand / help you on King Community. Don't worry! You make sure use Google Translate to translate English Language as well on next time. 😉
You can also read the House Rules here!
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Hello there! @cneblett99, @nonnina1954 and @moo_moo_49 👋
Welcome to Sweet King Community! 👑
Don't worry! How about you follow these another troubleshooting steps of Crashing/Freezing issue/bug here (Facebook) or try playing in an incognito window better that I hope you can playing this game. 😊
If you have followed these steps of Crashing/Freezing issue already but still have issues with getting Diamond Diaries Saga to load fully on your PC, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😉
Unfortunately their team cannot fix this issue possible and has no longer to be released new levels until Level 1415 with PC (Facebook) but you can also download this game (Diamond Diaries Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars, some events and collect the diamond mission can still transferred but boosters and some events cannot transferred with any devices.
I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉
You can also participate and answer here (Help Lucy to identify the cities! 🏙️) that you can chance to win gold bars on this game! 😉
Also check here :
💫From King with love Learn more about our sweet initiatives
💼 Badge of the Month- October HERE
🥁The next Featured Community Manager of the month is... HERE 🥁
🍂 Community Newsletter- October Edition HERE
The Audio team needs you! Meet the Kingsters who "set the tone" at King here!
What is your favorite King game? HERE
The King Audio Lab HERE! 🔉
Art Nook: King Fanart HERE! 🎨
Have a nice and safety day! 😊
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Hello again! 👋
🎉 Congratulations! 🎉 You have completed max level on this game! You are amazing Diamond Diaries Hunter! Well done! 👍
15 new levels always released every Thursday on this game. (Start on Thursday) 😊
You can also participate and answer here (Help Lucy to identify the cities! 🏙️) that you can chance to win gold bars on this game! 😉
Also check here :
💫From King with love Learn more about our sweet initiatives
💼 Badge of the Month- October HERE
🥁The next Featured Community Manager of the month is... HERE 🥁
The Audio team needs you! Meet the Kingsters who "set the tone" at King here!
What is your favorite King game? HERE
The King Audio Lab HERE! 🔉
Art Nook: King Fanart HERE! 🎨
Have a nice and safety day! 😊
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Very sorry and thank you for your unsubscribing. @cneblett99 😔
Don't worry! How about you follow these another troubleshooting steps of Crashing/Freezing issue/bug here (Facebook) or try playing in an incognito window better that I hope you can playing this game. 😊
If you have followed these steps of Crashing/Freezing issue already but still have issues with getting Diamond Diaries Saga to load fully on your PC, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😉
Unfortunately their team cannot fix this issue possible and has no longer to be released new levels until Level 1415 with PC (Facebook) but you can also download this game (Diamond Diaries Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars, some events and collect the diamond mission can still transferred but boosters and some events cannot transferred with any devices.
I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉
You can also participate and answer here (Help Lucy to identify the cities! 🏙️) that you can chance to win gold bars on this game! 😉
Also check here :
💫From King with love Learn more about our sweet initiatives
💼 Badge of the Month- October HERE
🥁The next Featured Community Manager of the month is... HERE 🥁
🍂 Community Newsletter- October Edition HERE
Member of the Month- September 2021: CassD HERE
The Audio team needs you! Meet the Kingsters who "set the tone" at King here!
What is your favorite King game? HERE
The King Audio Lab HERE! 🔉
Art Nook: King Fanart HERE! 🎨
Have a nice and safety day! 😊
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Hello there! @cneblett99, @nonnina1954 and @moo_moo_49 👋
We have some good news for you today- the tech team has just announced that the issue has been solved today. 🙌
So you can play on a PC on Facebook or connect your game to your Facebook account if you prefer. If you've created a King account to play during the weekend, that's fine- it's always a good thing to be part of the Kingdom! 😊
