I cannot open the presents.

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Answers

  • ladybossladyboss Posts: 3
    I cant even collect my diamonds. They disappear as well
  • curibe1curibe1 Posts: 1
    It says there is an error and try later. I have been trying for 2 weeks. Player ID: 1019726764
  • MarusyaMarusya Posts: 1
    I have the same problem!
  • Jelly_JennyJelly_Jenny Posts: 1,902 Community Moderator
    ladyboss said:
    I havent been able to open mine either. And when i did try to open it in another window it disappeared. Now i dont have any to open nor do i have any daily log in presents. Had this problem for 3 weeks now and still unsolved. 

    Hi ladyboss! Just to double check you are having this issue in Facebook? Not on mobile? 

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  • Jelly_JennyJelly_Jenny Posts: 1,902 Community Moderator
    @curibe1
    @Marusya

    You guys are playing in Facebook? This should be solved soon so many thanks for your patience. 

    I have also added some Gold Bars to make up for these missed out ones. 

    Have a Sassy day :)



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  • Viola_BaierViola_Baier Posts: 2
    edited January 12


    I have the same problem.:-(
  • lillymaylillymay Posts: 11
    have 2 boxes yet neither open ... it tell's me to try later, which i have ..still not opening to reveal gift  ..that was over 5 days ago 
  • Viola_BaierViola_Baier Posts: 2
    Hi guys!

    An update you've been waiting for: The issue with claiming gifts in Facebook should be resolved during today. Wohoo! Thanks so much, you've been so patient. 

    @lillymay
    @Viola_Baier
    I've added some Gold Bars to your game to make up for these missed out ones. 

    Have a Brilliant week everyone! :) 
    Thank you!!!!
  • Jelly_JennyJelly_Jenny Posts: 1,902 Community Moderator
    As the issue with not receiving rewards in Facebook is thankfully resolved, I will close this thread. It is just to keep us updated on things - if you have issues with rewards in the future you can always open a new thread :)

    Thanks for reporting :star:


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