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error in the game, help please

el_chaskon
el_chaskon Posts: 7 Level 2
i finish the level 695, but dont change the city.,... still freeze in there.

can somebody helpme?

Best Answers

  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    Hello there!  @el_chaskon :)
    Welcome to King Community! :)
    You are amazing Diamond Hunter! Great job!  D 
    Still current max level is 695 right now!
    Of course! We cannot change the city after complete level 695!
    Their team is still working new levels until they will post new episode's levels soon! 
    Maybe they will release 15 new levels or so every two weeks! 
    Happy a SASSY day and happy playing! D  Happy New Year to you! 🎉🎉🎉


    💎🌟Lim🌟💎

    (Diamond Diaries Expert Player)
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    We have same problem too :( but congratulations, you reached all of the levels! :)
    Hello there!  @Jelly_Jenny and @QueenMia
    Can you fix this issue ticket level's counted when last level completed? Thanks! :)
    Happy a SASSY day and happy playing! D

    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    Thanks for helping! I really check already! @Jelly_Jenny :) 
    I play a last level completed when I complete counted ticket! 
    But I reopen this game the ticket is still uncounted! (Example : 14/15 levels on ticket!)
    Have a SASSY day and happy playing! :D 



    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    Thanks for your information! @Jelly_Jenny :) 
    I have Auckland as my destination too but NOW I have Tokyo is still my destination!  ( Everyone choose different destination )
    I ask you counted ticket is problem only! Just like @el_chaskon 's screenshot show 14/15 levels too!
    Have a SASSY day and happy playing! :D 



    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    Thanks! @Jelly_Jenny :)
    So what about new levels?
    We are still waiting new levels after 2 weeks!
    Have a SASSY day and happy playing too! :D 



    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    edited January 2019 Answer ✓
    I will waiting for your team are working new levels soon! :)
    Well done! Your team! :)
    Have a SASSY day and happy playing too! D

    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    edited January 2019 Answer ✓
    Hello there! @el_chaskon :) 
    You can play 15 new levels right now after update is ready! :) 
    I hope you are good playing! :)
    Have a SASSY day and happy playing! :D 
     


    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    You are welcome! @Jelly_Jenny :) 
    Have a SASSY day and happy playing! :D  



    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    You are welcome! @el_chaskon :) 
    Have a SASSY day and happy playing! :D 



    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
«1

Answers

  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    Hello there!  @el_chaskon :)
    Welcome to King Community! :)
    You are amazing Diamond Hunter! Great job!  D 
    Still current max level is 695 right now!
    Of course! We cannot change the city after complete level 695!
    Their team is still working new levels until they will post new episode's levels soon! 
    Maybe they will release 15 new levels or so every two weeks! 
    Happy a SASSY day and happy playing! D  Happy New Year to you! 🎉🎉🎉


    💎🌟Lim🌟💎

    (Diamond Diaries Expert Player)
  • el_chaskon
    el_chaskon Posts: 7 Level 2
    edited January 2019
    the level count show me 14/15 because that i think was a error ...


  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    We have same problem too :( but congratulations, you reached all of the levels! :)
    Hello there!  @Jelly_Jenny and @QueenMia
    Can you fix this issue ticket level's counted when last level completed? Thanks! :)
    Happy a SASSY day and happy playing! D

    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889 Community Manager
    Hi @el_chaskon and @Lim

    Can you double check that you have the latest game app version, please? 

    https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK

    The game app version number should be 1.8.0.0

    Thanks :) 
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    Thanks for helping! I really check already! @Jelly_Jenny :) 
    I play a last level completed when I complete counted ticket! 
    But I reopen this game the ticket is still uncounted! (Example : 14/15 levels on ticket!)
    Have a SASSY day and happy playing! :D 



    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889 Community Manager
    Thanks! 

    I double checked iOS and Android devices and can confirm that level 695 is the last level and if you have the game version 1.8.0.0, you have the latest game version. 

    Why you guys have incomplete level cards, I do not know but hopefully it gets sorted out when the next game update is released. Don't worry I'll be sure to double check that with the game team too. Do you also have Auckland as your destination, @Lim

    I wouldn't recommend reinstalling as your Diamond Counters may reset and saved up boosters may disappear in the process.

    So let's wait until the new update is out (may take a couple of weeks) and let me know if you still have the issue. 

    Thanks :)



  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    Thanks for your information! @Jelly_Jenny :) 
    I have Auckland as my destination too but NOW I have Tokyo is still my destination!  ( Everyone choose different destination )
    I ask you counted ticket is problem only! Just like @el_chaskon 's screenshot show 14/15 levels too!
    Have a SASSY day and happy playing! :D 



    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889 Community Manager
    Great! We'll check that and hopefully the next update will take care of the issue. Thanks for your patience :)

    And have a Sassy Sunday! :) 
  • Diamond_Lim
    Diamond_Lim Posts: 148,743 Diamond Diaries Moderator
    Answer ✓
    Thanks! @Jelly_Jenny :)
    So what about new levels?
    We are still waiting new levels after 2 weeks!
    Have a SASSY day and happy playing too! :D 



    💎🌟Lim🌟💎
    (Diamond Diaries Expert Player)
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889 Community Manager
    I know it's been a bit longer than usual but because of the holidays the release will be delayed a bit. I don't know when exactly the levels are going to come out but fingers crossed it's soon :awesome:

Hey! Would you like to give us your opinion?